ICX Managed Services is Jacksonville’s leading managed services provider offering enterprise-level solutions to businesses in insurance, finance, logistics, non-profits, professional services, and more. Reliable technology is crucial for all businesses, and outages can be catastrophic to your bottom line and your customer’s confidence in you. We strive to provide our clients with the technology and tools that enables them operate continuously without interruption.
Our fully-managed IT services suite provides businesses with 24/7/365 peace of mind, freeing you to focus on driving your business forward. We offer flat rate packages to make budgeting for your IT needs easy and reliable, and we monitor your systems, apply patches, protect against viruses, ensure backups are performed successfully, and more. ICX offers comprehensive on-site and cloud solutions to meet your desktop support, managed IT, and managed VoIP needs. We also have expertise creating powerful, efficient VoIP phone solutions to support any phone system or call center set up so you can count on crystal clear call quality 24/7.
With our TaaS (Technology as a Service) solution, you can get the new computers, printers, networking equipment, and peripherals you need to maintain top efficiency for a low flat monthly fee per device. With the TaaS program you access the latest technology without the upfront expense and high overhead of on–going maintenance, patches, bug fixes, security updates, and more.
Our team of experienced technical experts, along with our focus on operational excellence, cost-efficiency, and cutting-edge technology solutions have earned us a reputation for best-in-class customer service, long-lasting client relationships, and local recognition. We'll catch (and fix) the little problems before they become big ones – in many cases, before you're even aware that there's an issue. Our personalized approach ensures that you can focus on your core business while we manage, operate, and optimize your information technology needs seamlessly.
Our process is simple and customized to your concerns, immediate needs, and long-term goals. We assess your infrastructure and current capabilities, learn your budget, time constraints, and needs, and build a custom plan that delivers timely, efficient solutions that perfectly meets your needs today and can grow with you in the future. We never apply a one-size-fits-all approach to your business, because you’re unique, and so are we. Request a custom consultation today and see what our expertise can do for you.
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" Bill Woody has faithfully served on the Police Athletic League of Jacksonville, Inc. (JaxPAL) board of directors since 2011. For the past three years, ICX Managed Services has helped to enhance the ability of JaxPAL to better serve the youth of our community. From creating dynamic computer labs for our participants to increasing the productivity and decreasing the downtime of our staff, they are there when we need them.
The peace of mind knowing that they are available wherever we have an issue, ICX finds a solution, takes the worry out of IT and lets us focus on how we can serve our JaxPAL family. ICX offers quick response time and have minimal impact on our staff. We are grateful for the continued support of JaxPAL’s mission and the youth we serve. "
LT. LAKESHA BURTON Executive Director, Police Athletic League of Jacksonville
" Based on our company's fast growth and increasing needs for technology that helps us access critical data quickly and accurately as we offer more choice and expert counsel to our customers, Brightway Insurance selected ICX to be our Information Technology as a Service vendor in 2014. Their combined technical expertise and ability to understand and respond to our business needs set them apart from their competitors.
Since that time, ICX has proven to be an outstanding technology solution provider across our network of more than 700 users. And, they have advised on and implemented a number of technology initiatives for us, ranging from a disaster recovery plan to various network infrastructure enhancements, alleviating the need and cost to hire a Chief Technology Officer and to carry a fully staffed IT department. No matter the need, we know we can count on ICX to be a reliable partner and to help us meet our goal of becoming consumers' No. 1 choice for their personal insurance needs. "
BOB TAYLOR CFO, Brightway Insurance
" ICX Managed Services was invaluable in helping us establish our information and network security infrastructure. Yo-Fi is subject to regular security audits and we sleep well at night knowing that ICX is our network security and compliance partner. ICX Managed Services has been a valuable partner. Their professionals are strategic, thoughtful, and responsive. We are very happy to have ICX Managed Services on our team. "
JEFF CROY President, Yo-Fi Wellness, Inc.
" ICX Managed Services has provided the Fraternal Order of Police with comprehensive technology support since 2015. They have become an integral part of our team, delivering swift technical support when needed and strategic recommendations to secure our network and protect our member data. I have the utmost confidence we have chosen the right technology partner for FOP. "
STEVE ZONA President, Fraternal Order of Police Lodge 5-30
" We’ve been working with ICX for many years and they consistently go above and beyond. With so many tech companies billing to the second rather than finding solutions, ICX is a breath of fresh air. Their commitment to service and solutions make them one of our most valued partners. "
CHAD BURT OutsideAgents.com
" The ICX Team are always most helpful and efficient. They have provided invaluable support to Celebration Church. ICX provided centralized multi-campus support and customized support hours to meet our organizational needs. They have stabilized our network and improved resources and support solution for our staff. We have no regrets outsourcing to a team of professionals instead of trying to staff our own IT department. "
LISA STEWART CFO, Celebration Church