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MEET THE TEAM | KEN CRISMOND, SENIOR SYSTEMS ENGINEER

March 31st, 2021 by admin

The foundation of our expert team at ICX Managed Services is our technical staff. Leading the in-house technical team is Senior Systems Engineer Ken Crismond. ICX found Ken in Orlando in 2015, and he was hired as a Tier 2 Technician and relocated to Jacksonville. Within the first few weeks, the senior...

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Posted in: ICX

Improve Collaboration and Knowledge Sharing with New Microsoft 365 Features Coming Soon!

March 24th, 2021 by admin

We are excited to share new Microsoft 365 features that are on the horizon for release to existing and new users soon! If you don't use ICX to manage your Microsoft 365 setup, users, and security now is a great time to make the switch. Request a quote today! Next-gen Collaboration Tools Microsoft Teams...

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Posted in: Managed IT Services, Solutions

Meet the Team | Stephen Berg, Project Management

March 17th, 2021 by admin

Hands-on project management is a critical piece of the IT managed services puzzle because when you have a complex installation, you need knowledgeable and efficient project management to get it done on time and within budget. That is where our in-house guru Stephen Berg steps in. Stephen is very...

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Posted in: ICX

7 Ways to Boost Virtual Team Communication and Collaboration

February 17th, 2021 by admin

With the majority of people today still working remotely, the 40-hour workweek has been digitized. That has its own challenges. How can you ensure quality communication virtually? Here are some ideas to improve communication during this period of remote work. 1. Create a virtual water cooler with...

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Posted in: Managed IT Services, Solutions

Tips to Improve WiFi Connectivity for Remote Workers

February 10th, 2021 by admin

With so many employees still working remotely amid the pandemic, the lifeline of their productivity is their Internet connection. In fact, PC Magazine reports that, “According to a survey conducted by WhistleOut (using online survey application Pollfish), more than 35 percent of respondents said a...

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Posted in: IT, Support

The Age of Everything as a Service

January 20th, 2021 by admin

A new concept is sweeping IT managed services, and it makes perfect sense. Everything as a service (XaaS) is the concept of calling up software components across a network. It is a subset of cloud computing, and it is the essence of a variety of solutions we deploy for clients every day. The "As-a-Service"...

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Posted in: Solutions

How to Rollback from Ransomware to Recover Fast

January 13th, 2021 by admin

Not be alarmist, but ransomware wreaked havoc in 2020. It may be even worse this year. The average ransom payment jumped 31% to $233,817 in the third quarter from the second quarter, according to a report from Coveware. Average ransom payment? Up to nearly $250,000, compared to $100,000 in 2019, though...

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Posted in: Managed IT Services, Security, Solutions

Think Your Cloud Data is Automatically Secured? Think again.

January 6th, 2021 by admin

This is a news flash for all Microsoft 365 users. Microsoft 365 is not automatically protected. But it's hosted, in the 'cloud,' it must be secure, right? As organizations increasingly move data into cloud-based applications, many believe that traditional best practices, such as data backup are outdated....

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Posted in: Security, Solutions

How Server Virtualization Minimizes IT Downtime

December 16th, 2020 by admin

When your server goes down, so does your productivity. We work with leading remote management and monitoring provider Datto to make sure our clients have the fastest downtime recovery anywhere by using server virtualization. Server virtualization is a server resource management method that splits...

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Posted in: Solutions

The Big Benefits of Windows Virtual Desktop (WVD)

December 2nd, 2020 by admin

Since Windows Virtual Desktop (WVD) entered General Availability in October 2019, it has rapidly gained popularity among enterprises, government, and educational institutions. Beyond the technological advantages that WVD brings to the table, several nuances make it the most cost-effective cloud-based...

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Posted in: Solutions


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