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Alert | Cybercrime Increase Due to COVID-19

March 25th, 2020 by admin

We are closely monitoring the impacts to our customers of COVID-19. One that has come to our attention is that cybercrime has dramatically increased over the last few days, and hackers are using COVID-19 to disguise emails to gain access to company and personal information. Please read this relevant...

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Posted in: Security, ICX, Support

Crisis Planning and Business Continuity

March 18th, 2020 by admin

The coronavirus situation reminds businesses everywhere that employees, financial operations, supply chains, and customer relations can all be affected. That's why every business needs a plan to meet disruption with clarity, confidence, and relative calm. At ICX, we have resiliency protocols as well...

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Posted in: Solutions, Support

Check Out Our New Client Portal!

March 11th, 2020 by admin

We've recently transitioned ticketing systems into ConnectWise, and we have a brand-new client portal that is much more user-friendly. Here are some highlights of the new system and how ICX clients can get started using it for your organization! Create a Ticket To submit a ticket from the Tickets screen:...

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Posted in: Solutions, Support

The Real Culprits of Cloud Data Loss

February 26th, 2020 by admin

There's a common misconception that user data in SaaS (Software-as-a-Service) applications are fully backed up by default. It's more likely that an employee will delete something they end up needing two weeks later than the possibility of all of Google's servers being destroyed by a storm. In fact,...

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Posted in: Solutions

Network Threat Assessments for Today’s Aggressive and Evolving Threat Landscape

February 19th, 2020 by admin

Today’s workplaces have changed – workers are mobile and they want around-the-clock access to networks from a myriad of devices of their choosing from locations around the world. This evolution has changed the way businesses need to think about and administer network security. To combat the myriad...

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Posted in: Security

Tips to Choosing an IT Managed Services Provider in Jacksonville

February 12th, 2020 by admin

As your business grows, your natural dependency on technology to run your operations grows in stride. So, selecting an IT managed services partner is probably high on your priority list. But where do you start? Here’s a quick guide to help you determine if an IT managed services provider is the right...

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Posted in: Support

Basic Tech Fix Tips to Try Before You Call

February 5th, 2020 by admin

We are always here on-demand to assist with any PC problem, but sometimes it's faster and easier to try to fix simple issues yourself first. Here are some basic tips we recommend you try first when you run into these common problems. For browser problems Restart the browser: Your browser is probably...

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Posted in: Solutions

Cybersecurity Managed Detection and Response Explained

January 27th, 2020 by admin

Comprehensive cybersecurity sounds like an impossible-to-achieve oxymoron in today’s highly digital and vulnerable world. But it’s not. We partner with Arctic Wolf to provide comprehensive managed detection and response for your business with 24x7 monitoring that provides on-going, behind-the- scenes...

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Posted in: Security

Windows 7 End of Support is Upon Us!

January 22nd, 2020 by admin

We have been working to inform everyone since last summer that Microsoft was planning to end their support of several platforms in 2020. Well, the time has come! If you still have not requested a custom PC and network evaluation to see if your systems need to be updated to avoid major security...

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Posted in: Solutions, Support

2020 Technology Trends to Watch For

January 15th, 2020 by admin

Technology continues to move at light speed, and there’s a lot of neat stuff to look for in the year ahead. The major trends to watch at Artificial Intelligence as a Service, 5G data networks, computers that can see (yes!), extended reality, advances in blockchain technology, and edge computing. If...

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Posted in: Press Release


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