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The Evolution of IT Managed Services

September 16th, 2020 by admin

At the outset of enterprise computing, information technology services and management were focused on a break/fix basis, meaning computer systems were only managed by an expert when they did not work, necessitating a technician to come out to fix it. This technician may also have been the person who...

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Posted in: Security, Solutions

The Top 5 Cyberattacks of August 2020

September 9th, 2020 by admin

We talk about cybersecurity all the time because it's the #1 concern of our clients. That's why we partner with smart cybersecurity solution firms like Arctic Wolf to deploy the best tools available for our clients. Our Arctic Wolf offerings for managed services clients include managed detection and...

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Posted in: Security, Solutions

Infrastructure as a Service (IaaS) Explained

August 12th, 2020 by admin

Most enterprise workloads are now in the cloud. Among the many different cloud computing options is Infrastructure as a Service (IaaS). This article will explain what IaaS is, as well as the advantages and disadvantages of using it. What is Infrastructure as a Service (IaaS)? Rather than purchasing...

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Posted in: Solutions

Adapting to Deliver Service Throughout COVID-19

August 5th, 2020 by admin

While the world has grappled with how to stop the spread of COVID-19, essential workers like managed service providers have also had to adapt our business practices to protect our employees rapidly, their families, and our community. In addition to following all CDC and state and local guidelines,...

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Posted in: Security, Solutions

8 BIG Benefits of Microsoft Office 365 for Your Business

July 8th, 2020 by admin

Microsoft Office 365 is an all-inclusive solution for small to medium-sized businesses because it's both feature-rich and scalable to fit your business's needs as you grow. Microsoft 365 can help your employees work together in new and more efficient ways. But it's also more than just a...

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Posted in: ICX, Solutions

Why Every Business Needs SaaS Backup

June 17th, 2020 by admin

There's a common misconception among SaaS (Software as a Service or cloud) users that backup isn't necessary for their data because it exists in the cloud. However, this is patently false. SaaS applications are just as vulnerable to data loss as on-premise applications. Why? Because the primary cause...

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Posted in: Solutions

Managed Power - Stop Power Loss Service Calls Forever

June 10th, 2020 by admin

A recent study commissioned by the World Bank Group estimates there are between 365-445 million small-to-medium-sized businesses (SMBs) in emerging markets around the world, employing up to 60 percent of the total workforce. As these businesses grow, they increasingly (up to 30 percent, according...

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Posted in: Solutions, Support

Set Up Your Remote Workers for Success and Security

April 8th, 2020 by admin

While everyone scrambled over the last few weeks to get laptops and send in-office employees to work from home, a few essential tools may have been overlooked in the process. Many small business owners may not realize that the network and PC monitoring tools they had set up in the office may not translate...

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Posted in: Managed IT Services, Solutions, Support

Simple Tips for Working Remote

April 1st, 2020 by admin

Now that we are all re-adjusting to working remotely due to concerns surrounding the spread of COVID-19, we wanted to share some helpful remote working tips that anyone can apply to their daily schedule. We hope these tips will help you reorganize and feel more in control of your workday, even if...

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Posted in: Solutions, Support

Crisis Planning and Business Continuity

March 18th, 2020 by admin

The coronavirus situation reminds businesses everywhere that employees, financial operations, supply chains, and customer relations can all be affected. That's why every business needs a plan to meet disruption with clarity, confidence, and relative calm. At ICX, we have resiliency protocols as well...

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Posted in: Solutions, Support

Check Out Our New Client Portal!

March 11th, 2020 by admin

We've recently transitioned ticketing systems into ConnectWise, and we have a brand-new client portal that is much more user-friendly. Here are some highlights of the new system and how ICX clients can get started using it for your organization! Create a Ticket To submit a ticket from the Tickets screen:...

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Posted in: Solutions, Support

The Real Culprits of Cloud Data Loss

February 26th, 2020 by admin

There's a common misconception that user data in SaaS (Software-as-a-Service) applications are fully backed up by default. It's more likely that an employee will delete something they end up needing two weeks later than the possibility of all of Google's servers being destroyed by a storm. In fact,...

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Posted in: Solutions

Basic Tech Fix Tips to Try Before You Call

February 5th, 2020 by admin

We are always here on-demand to assist with any PC problem, but sometimes it's faster and easier to try to fix simple issues yourself first. Here are some basic tips we recommend you try first when you run into these common problems. For browser problems Restart the browser: Your browser is probably...

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Posted in: Solutions

Windows 7 End of Support is Upon Us!

January 22nd, 2020 by admin

We have been working to inform everyone since last summer that Microsoft was planning to end their support of several platforms in 2020. Well, the time has come! If you still have not requested a custom PC and network evaluation to see if your systems need to be updated to avoid major security...

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Posted in: Solutions, Support

While You’re Away – The Fraudsters Will Play

November 19th, 2019 by admin

Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management tools we deploy are so important. Because while...

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Posted in: IT, Managed IT Services, Solutions, Support

The Benefits of Excellent Network Maintenance

November 6th, 2019 by admin

As discussed in last week’s blog, Why All Networks Require Maintenance, it is clear how important consistent on-going network maintenance is to your businesses’ security and productivity. Good network maintenance doesn’t have to cost an arm and a leg but it should be comprehensive. When done right,...

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Posted in: Solutions

The Overhype of Gigabit Internet Speeds

October 16th, 2019 by admin

Gig-speed internet is shorthand for broadband service with up to gigabit-per-second download speeds and it’s the fancy new thing on the market. Although it might seem like having ultra-fast internet is necessary in your business, the truth is signing up for a gigabit connection just because it’s currently...

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Posted in: IT, Solutions

What to Expect from the Windows 10 ‘1909’ Update this Fall

September 19th, 2019 by admin

The next Windows 10 update is anticipated in September or October and is known as version 1909. It is supposed to be the smallest yet most practical update this year. Because this update is focused on performance improvements, enterprise features, and quality enhancements with no real structural changes,...

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Posted in: Solutions

The Real Costs of Data Breaches

September 18th, 2019 by admin

As time marches on, cyberattacks grow more sophisticated, more malicious, and more widespread. And with advanced cybercriminals finding new ways into organizations, businesses of every size risk being attacked. So, today’s companies need to understand what the consequences will be if, and when, it happens....

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Posted in: Security, Solutions, Support

Patch Management 101

August 21st, 2019 by admin

One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas. Patches aim to: Fix security vulnerabilities Implement bug fixes Improve...

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Posted in: Security, Solutions, Support

6 Tips to Spearheading Your Next Digital Transformation

July 17th, 2019 by admin

According to IDC, 40% of all technology spending will go toward digital transformations, with enterprises spending more than $2 trillion through 2019. But what exactly is that money funding? Things like integrated CRM, marketing, and customer service platforms are often a focus of such an initiative....

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Posted in: Solutions

The Real Value of IT Managed Services to CEOs

July 3rd, 2019 by admin

The value of ‘managed’ or ‘outsourced IT services’ are many, but it comes down to risk vs. reward. Businesses are always trying to cut overhead while gaining revenue. It’s that delicate balance between output and earnings every CEO walks. And maintaining a secured, always-on...

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Posted in: IT, Managed IT Services, Security, Solutions

Time for an IT Upgrade?

June 15th, 2019 by admin

Upgrading your systems doesn't have to be a hassle with ICX Managed Services. We will design, implement, and manage your entire IT infrastructure for you but, it is imperative to know when it's time to upgrade your current networks because it could be potentially running your business to the ground....

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Posted in: Managed IT Services, Solutions

Reduce Downtime with Remote Monitoring

May 25th, 2019 by admin

For every hour that your servers, networks, and systems are down, your business is losing money. One hour of downtime can cost your business well over $80,000 in lost revenue and expenses, and this cost can significantly increase the longer an outage is occurring. We understand how critical it is to...

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Posted in: Solutions

Finishing the Year Strong

March 14th, 2019 by admin

This has been an incredible year for ICX Managed Services. Founded in 2010, we set forth a mission to provide the best network management and day-to-day monitoring for small to mid-sized enterprise businesses and organizations. Striving to be the number one source of IT management and network...

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Posted in: Solutions

Cut the Costs of Printing with Managed Print Services

November 16th, 2018 by admin

Owning a printer for your business can be expensive. The constant cost of ink and paper alone can dig massive holes into your budget, while other costs like maintenance or buying replacement parts can make a printer worth far more trouble than they're worth. That's just talking about owning one printer....

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Posted in: Solutions

Bringing It All Together

October 15th, 2018 by admin

Are you expecting fast growth with lots of new hires in the next few years? Or expanding to multiple offices that need to stay connected? A good business technology provider recognizes the various needs of these situations and makes your technology work for you. ...

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Posted in: Solutions

The Backbone of Your Business

August 1st, 2018 by admin

At ICX we can help support your business objectives by designing an infrastructure that keeps you growing! With today’s ever evolving technology, your business success depends on staying ahead of the competition, and that starts with a solid foundation. Your office runs on reliable communications....

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Posted in: Solutions

Say Goodbye to Your Old Printer

June 20th, 2018 by admin

It served you well for years, usually printing properly and helping you with your work. But now it’s old and tired, dusty, and prone to malfunction more often than it works. So, take some time and say your goodbyes, because after you switch to ICX Managed Print Services, you’ll be able to retire the...

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Posted in: Solutions

Assessing Your Infrastructure and Business Technologies

June 3rd, 2018 by admin

Whether your company is just getting started or has been in business for decades, it can be difficult to get a good overview of your IT systems. The longer you avoid sorting through the mess of applications, hardware, and supporting infrastructure, the bigger the chaos gets. Even worse —...

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Posted in: Solutions

Collaborate with ICX for Your IT

April 23rd, 2018 by admin

For the average business owner, it probably doesn't make sense to have a complete IT department on hand full-time. However, without someone to turn to when it's time to make changes or upgrades you might get left behind with all of the new technology that could be benefiting for your business. This...

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Posted in: Solutions

Service Desk

March 23rd, 2018 by admin

It's 2pm on a Friday, the finish line is within your sights. You are imagining that lazy Saturday morning you have been longing for since Wednesday, when your computer crashes! That proposal you were working on for a big client...gone, there goes your hope of a relaxing weekend. Instead, you may...

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Posted in: Solutions


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