June 1st, 2023 by admin
When it comes to modern business operations, there needs to be more planning or preparation to fully protect against the devastating effects of a natural disaster. That is why an effective disaster recovery and business continuity plan is essential...
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Tags: business continuity, Data Backup, Data, Disaster Recovery
Posted in: Managed IT Services, Solutions, Support
January 8th, 2023 by admin
The cloud is quickly becoming an essential part of any business's technology strategy. It provides cost savings and improved scalability, and the agility of cloud-based services allows businesses to focus more on their core operations. By leveraging...
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Tags: Cloud, infrastructure, Security, Solutions
Posted in: Managed IT Services, ICX, Solutions, Support
September 26th, 2022 by admin
Technology is ever-advancing, and businesses are powering through. However, do you know what else is massively taking leaps and bounds and impacting the industry?
Malware and other technical problems arise in your systems and can reduce a business’...
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Tags: IT services, managed services
Posted in: Managed IT Services, Solutions, Support
August 18th, 2021 by admin
RingCentral harnesses the power of the cloud to help today's modern, mobile businesses communicate faster, smarter, and more effectively than ever before. Built on a secure and reliable cloud communication and collaboration platform, RingCentral goes...
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Tags: Cloud, Collaboration, communications, IT consulting, IT management, IT services, IT strategy, Microsoft, Office 365, phone, technologies
Posted in: Managed IT Services, Solutions, Support
July 14th, 2021 by admin
Technology in every industry is rapidly evolving and cloud-based services are one example. Utilizing the flexibility and scalability of the cloud is having a major impact on how companies approach, interact with, and help clients. But how can you use...
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Tags: Cloud, cost savings, infrastructure
Posted in: Support
May 19th, 2021 by admin
Another important member of our tenured tech support team is Jud Gartner who works as a Tier 3 Technician and handles a variety of higher-level client issues. Jud has been in technology since graduating college in 2008 where he started in crime prevention...
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Tags: help desk, ICX, managed services, technology consulting, technology experts
Posted in: IT, Managed IT Services, Support
April 28th, 2021 by admin
A newer member of the ICX tech support team is Alexandria Burgess who started with ICX this past October. As a Service Desk Dispatcher, Alexandria works to monitor client metrics, handles trouble shooting calls, schedules service desk tickets for higher...
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Tags: ICX, managed services, technology consulting, technology experts
Posted in: IT, Managed IT Services, Support
April 21st, 2021 by admin
This week we'd like to introduce another member of our in-house tech support team Dan Strait. Dan has been with ICX since December 2019 and is currently a Tier 1 technical support representative. In this role, Dan assists customers both onsite and...
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Tags: help, technology consulting, technology experts
Posted in: IT, ICX, Support
February 10th, 2021 by admin
With so many employees still working remotely amid the pandemic, the lifeline of their productivity is their Internet connection. In fact, PC Magazine reports that, “According to a survey conducted by WhistleOut (using online survey application Pollfish),...
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Tags: help, IT consulting, network, Remote
Posted in: IT, Support
June 10th, 2020 by admin
A recent study commissioned by the World Bank Group estimates there are between 365-445 million
small-to-medium-sized businesses (SMBs) in emerging markets around the world, employing up to 60
percent of the total workforce. As these businesses...
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Tags: infrastructure, IT consulting, IT management, IT services, managed services, Solutions, technologies
Posted in: Solutions, Support
April 8th, 2020 by admin
While everyone scrambled over the last few weeks to get laptops and send in-office employees to work from home, a few essential tools may have been overlooked in the process. Many small business owners
may not realize that the network and PC monitoring...
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Tags: cybersecurity, Disaster Recovery, IT management, IT services, remote monitoring, Remote, Solutions
Posted in: Managed IT Services, Solutions, Support
April 1st, 2020 by admin
Now that we are all re-adjusting to working remotely due to concerns surrounding the spread of COVID-19, we wanted to share some helpful remote working tips that anyone can apply to their daily schedule. We hope these tips will help you reorganize...
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Tags: communications
Posted in: Solutions, Support
March 25th, 2020 by admin
We are closely monitoring the impacts to our customers of COVID-19. One that has come to our attention is that cybercrime has dramatically increased over the last few days, and hackers are using COVID-19 to disguise emails to gain access to company...
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Tags: cybersecurity, help, ICX, scams, technology consulting
Posted in: Security, ICX, Support
March 18th, 2020 by admin
The coronavirus situation reminds businesses everywhere that employees, financial operations, supply
chains, and customer relations can all be affected. That's why every business needs a plan to meet
disruption with clarity, confidence, and relative...
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Tags: communications, Disaster Recovery, Solutions
Posted in: Solutions, Support
March 11th, 2020 by admin
We've recently transitioned ticketing systems into ConnectWise, and we have a brand-new client portal that is much more user-friendly. Here are some highlights of the new system and how ICX clients can get started using it for your organization!
Create...
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Tags: help, IT services, Solutions
Posted in: Solutions, Support
February 12th, 2020 by admin
As your business grows, your natural dependency on technology to run your operations grows in stride.
So, selecting an IT managed services partner is probably high on your priority list. But where do you
start? Here’s a quick guide to help you determine...
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Tags: IT management, IT services, managed services, Solutions
Posted in: Support
January 22nd, 2020 by admin
We have been working to inform everyone since last summer that Microsoft was planning to end their
support of several platforms in 2020. Well, the time has come! If you still have not requested a custom
PC and network evaluation to see if your systems...
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Tags: Microsoft, Solutions
Posted in: Solutions, Support
November 19th, 2019 by admin
Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management...
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Tags: infrastructure, IT management, IT services, IT strategy, managed services, network, remote monitoring, Service Program, Solutions, technologies, technology consulting
Posted in: IT, Managed IT Services, Solutions, Support
November 13th, 2019 by admin
For those of you on the fence about when to upgrade your operating systems off Windows 7 to
Windows 10, this blog is for you!
There are many additional consequences, aside from security, that will
impact your day-to-day use of your computers if you do...
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Tags: IT strategy, Microsoft, technologies, virtual CIO
Posted in: Security, Support
September 18th, 2019 by admin
As time marches on, cyberattacks grow more sophisticated, more malicious, and more widespread. And with advanced cybercriminals finding new ways into organizations, businesses of every size risk being attacked. So, today’s companies need to understand...
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Tags: cybersecurity, IT services, managed services, technologies
Posted in: Security, Solutions, Support
August 21st, 2019 by admin
One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas.
Patches aim to:
Fix...
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Tags: cybersecurity, ICX, IT services, managed services, Solutions, technologies, technology consulting, technology experts
Posted in: Security, Solutions, Support
August 14th, 2019 by admin
As Floridians we face the challenges that hurricane season brings every year. So, after you’ve stocked supplies at home and serviced your generator, check that your business is also prepared should a big storm wreak havoc on your operations and ability...
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Tags: Disaster Recovery, IT strategy, technology experts
Posted in: Support
July 31st, 2019 by admin
When businesses face a problem, IT consultants strive to resolve the issue by implementing technological strategies that enhance operations and eliminate significant production problems. Concerns that a company may face could include diminishing productivity,...
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Tags: ICX, IT consulting, technology consulting
Posted in: ICX, Support
April 24th, 2019 by admin
When it comes to IT, it's never a matter of "if" the tech your using will run into a problem but "when" as it's an inevitability that something will go wrong. From technical errors to human errors an issue will arise, and someone...
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Tags: IT services, service desk, technology experts
Posted in: IT, Support
August 25th, 2018 by admin
Have you ever had to come to a grinding halt because your computer crashed? You need a service desk you can get a hold of ASAP and to get back on track before a minor work stoppage turns into a catastrophe. That's why our certified technicians...
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Tags: help, IT management, service desk, Solutions
Posted in: Support