November 10th, 2021 by admin
It used to be that ‘managed I.T. services’ meant some call center offshore with people you didn’t know and who didn’t understand your business. Well not today. Now, we work one-on-one with our business clients to tailor unique...
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Tags: ICX, managed services, network, Solutions
Posted in: IT, Managed IT Services, Solutions
May 19th, 2021 by admin
Another important member of our tenured tech support team is Jud Gartner who works as a Tier 3 Technician and handles a variety of higher-level client issues. Jud has been in technology since graduating college in 2008 where he started in crime prevention...
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Tags: help desk, ICX, managed services, technology consulting, technology experts
Posted in: IT, Managed IT Services, Support
April 28th, 2021 by admin
A newer member of the ICX tech support team is Alexandria Burgess who started with ICX this past October. As a Service Desk Dispatcher, Alexandria works to monitor client metrics, handles trouble shooting calls, schedules service desk tickets for higher...
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Tags: ICX, managed services, technology consulting, technology experts
Posted in: IT, Managed IT Services, Support
May 6th, 2020 by admin
If you're browsing our blog and resources, you may be interested in making the switch to a new IT
service provider. A lot of ICX's loyal clients have been through the process of evaluating new providers
before finding the right fit with us, and it can...
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Tags: ICX, IT services, IT strategy
Posted in: Managed IT Services, ICX
March 25th, 2020 by admin
We are closely monitoring the impacts to our customers of COVID-19. One that has come to our attention is that cybercrime has dramatically increased over the last few days, and hackers are using COVID-19 to disguise emails to gain access to company...
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Tags: cybersecurity, help, ICX, scams, technology consulting
Posted in: Security, ICX, Support
August 21st, 2019 by admin
One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas.
Patches aim to:
Fix...
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Tags: cybersecurity, ICX, IT services, managed services, Solutions, technologies, technology consulting, technology experts
Posted in: Security, Solutions, Support
July 31st, 2019 by admin
When businesses face a problem, IT consultants strive to resolve the issue by implementing technological strategies that enhance operations and eliminate significant production problems. Concerns that a company may face could include diminishing productivity,...
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Tags: ICX, IT consulting, technology consulting
Posted in: ICX, Support
June 15th, 2019 by admin
Upgrading your systems doesn't have to be a hassle with ICX Managed Services. We will design, implement, and manage your entire IT infrastructure for you but, it is imperative to know when it's time to upgrade your current networks because it could...
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Tags: ICX, IT consulting, IT management, IT services, IT strategy, managed services, Solutions, technologies
Posted in: Managed IT Services, Solutions
July 15th, 2018 by admin
ICX Managed Services was founded in 2010 with the objective to provide day-to-day monitoring and management of networks for small to mid-enterprise organizations. Since its founding, ICX provides services to clients in 16 states and is looking to expand...
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Tags: awards, ICX, managed services
Posted in: ICX
July 7th, 2018 by admin
11th Annual MSP 501 Identifies World’s Most Forward-Thinking MSPs & Leading Trends in Managed Services
ICX Managed Services ranks among the world’s 501 most strategic and innovative managed service providers (MSPs), according to Channel...
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Tags: evaluation, ICX, managed services
Posted in: ICX, Press Release
March 23rd, 2018 by admin
It's 2pm on a Friday, the finish line is within your sights. You are imagining that lazy Saturday morning you have been longing for since Wednesday, when your computer crashes! That proposal you were working on for a big client...gone, there goes...
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Tags: ICX, managed services, service desk
Posted in: Solutions
May 22nd, 2017 by admin
Rob Loiselle and Bill Woody with ICX Managed Services join us on Buzz TV.
ICX Managed Services from Buzz Media Group - BUZZ TV on Vimeo.
...
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Tags: ICX, managed services
Posted in: ICX