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Managed Power - Stop Power Loss Service Calls Forever

June 10th, 2020 by admin

A recent study commissioned by the World Bank Group estimates there are between 365-445 million small-to-medium-sized businesses (SMBs) in emerging markets around the world, employing up to 60 percent of the total workforce. As these businesses grow, they increasingly (up to 30 percent, according...

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Posted in: Solutions, Support

Tips to Choosing an IT Managed Services Provider in Jacksonville

February 12th, 2020 by admin

As your business grows, your natural dependency on technology to run your operations grows in stride. So, selecting an IT managed services partner is probably high on your priority list. But where do you start? Here’s a quick guide to help you determine if an IT managed services provider is the right...

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Posted in: Support

Cybersecurity Managed Detection and Response Explained

January 27th, 2020 by admin

Comprehensive cybersecurity sounds like an impossible-to-achieve oxymoron in today’s highly digital and vulnerable world. But it’s not. We partner with Arctic Wolf to provide comprehensive managed detection and response for your business with 24x7 monitoring that provides on-going, behind-the- scenes...

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Posted in: Security

The Beauty of Collaboration with Microsoft 365's 'Teams' Chat Function

December 11th, 2019 by admin

As both an IT managed service provider and a busy office with team members working both in and out of the office, we utilize Microsoft Teams, a part of the Office 365 cloud suite, quite regularly. Among the features we enjoy the most is the ability to create small groups based around a task, client...

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Posted in: Managed IT Services

While You’re Away – The Fraudsters Will Play

November 19th, 2019 by admin

Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management tools we deploy are so important. Because while...

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Posted in: IT, Managed IT Services, Solutions, Support

The Benefits of Excellent Network Maintenance

November 6th, 2019 by admin

As discussed in last week’s blog, Why All Networks Require Maintenance, it is clear how important consistent on-going network maintenance is to your businesses’ security and productivity. Good network maintenance doesn’t have to cost an arm and a leg but it should be comprehensive. When done right,...

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Posted in: Solutions

Why All Networks Require Maintenance

October 30th, 2019 by admin

Recent estimates revealed that 80% of total IT costs occur after the initial purchase, making network maintenance decisions even more critical than asset acquisition talks. Networks need maintenance because they are the lifeblood of your operations and running with a malfunction or improper settings...

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Posted in: Managed IT Services

Prevent Ransomware Attacks with Access Controls and Good PAM Practices

October 23rd, 2019 by admin

Modern businesses are all struggling with the growing threat of ransomware attacks. We deal with them all the time here at ICX, often spotting them and stopping them before our clients even become aware they are happening. The consensus on the best way to prepare for the eventuality of a ransomware...

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Posted in: Security

How a Real Phishing Attack Can Happen

October 9th, 2019 by admin

We recently dealt with a very sneaky phishing attack and wanted to share it so you don’t fall victim to this too! A client looked up what they thought was the customer service team for the software they were having issues with. However, what they found online was a fake customer service number that...

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Posted in: Security, ICX

The Real Costs of Data Breaches

September 18th, 2019 by admin

As time marches on, cyberattacks grow more sophisticated, more malicious, and more widespread. And with advanced cybercriminals finding new ways into organizations, businesses of every size risk being attacked. So, today’s companies need to understand what the consequences will be if, and when, it happens....

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Posted in: Security, Solutions, Support

8 Metrics to Help Quantify Your Businesses' Cyber Risk

September 11th, 2019 by admin

Cybersecurity is an important topic for our clients, but it encompasses a lot of different things. Managing cyber risk entails dealing with sprawling networks, endpoints ranging from work PCs to personal smartphones, and cybercriminals using increasingly sophisticated methods for launching attacks....

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Posted in: Security

Patch Management 101

August 21st, 2019 by admin

One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas. Patches aim to: Fix security vulnerabilities Implement bug fixes Improve...

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Posted in: Security, Solutions, Support

Time for an IT Upgrade?

June 15th, 2019 by admin

Upgrading your systems doesn't have to be a hassle with ICX Managed Services. We will design, implement, and manage your entire IT infrastructure for you but, it is imperative to know when it's time to upgrade your current networks because it could be potentially running your business to the ground....

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Posted in: Managed IT Services, Solutions

Reduce Downtime with Remote Monitoring

May 25th, 2019 by admin

For every hour that your servers, networks, and systems are down, your business is losing money. One hour of downtime can cost your business well over $80,000 in lost revenue and expenses, and this cost can significantly increase the longer an outage is occurring. We understand how critical it is to...

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Posted in: Solutions

Cut the Costs of Printing with Managed Print Services

November 16th, 2018 by admin

Owning a printer for your business can be expensive. The constant cost of ink and paper alone can dig massive holes into your budget, while other costs like maintenance or buying replacement parts can make a printer worth far more trouble than they're worth. That's just talking about owning one printer....

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Posted in: Solutions

Bringing It All Together

October 15th, 2018 by admin

Are you expecting fast growth with lots of new hires in the next few years? Or expanding to multiple offices that need to stay connected? A good business technology provider recognizes the various needs of these situations and makes your technology work for you. ...

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Posted in: Solutions

ICX Managed Services Recognized by Jacksonville Business Journal

July 15th, 2018 by admin

ICX Managed Services was founded in 2010 with the objective to provide day-to-day monitoring and management of networks for small to mid-enterprise organizations. Since its founding, ICX provides services to clients in 16 states and is looking to expand into new markets. "We make technology simpler...

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Posted in: ICX

ICX Managed Services Ranked Among Top 501 Global Managed Service Providers by Channel Futures

July 7th, 2018 by admin

11th Annual MSP 501 Identifies World’s Most Forward-Thinking MSPs & Leading Trends in Managed Services ICX Managed Services ranks among the world’s 501 most strategic and innovative managed service providers (MSPs), according to Channel Futures 11th-annual MSP 501 Worldwide Company Rankings....

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Posted in: ICX, Press Release

Say Goodbye to Your Old Printer

June 20th, 2018 by admin

It served you well for years, usually printing properly and helping you with your work. But now it’s old and tired, dusty, and prone to malfunction more often than it works. So, take some time and say your goodbyes, because after you switch to ICX Managed Print Services, you’ll be able to retire the...

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Posted in: Solutions

Service Desk

March 23rd, 2018 by admin

It's 2pm on a Friday, the finish line is within your sights. You are imagining that lazy Saturday morning you have been longing for since Wednesday, when your computer crashes! That proposal you were working on for a big client...gone, there goes your hope of a relaxing weekend. Instead, you may...

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Posted in: Solutions

ICX Managed Services

May 22nd, 2017 by admin

Rob Loiselle and Bill Woody with ICX Managed Services join us on Buzz TV. ICX Managed Services from Buzz Media Group - BUZZ TV on Vimeo. ...

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Posted in: ICX


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