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Meet the Team | Jud Gartner, Helpdesk Guru

May 19th, 2021 by admin

Another important member of our tenured tech support team is Jud Gartner who works as a Tier 3 Technician and handles a variety of higher-level client issues. Jud has been in technology since graduating college in 2008 where he started in crime prevention...

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Posted in: IT, Managed IT Services, Support

Meet the Team | Alexandria Burgess

April 28th, 2021 by admin

A newer member of the ICX tech support team is Alexandria Burgess who started with ICX this past October. As a Service Desk Dispatcher, Alexandria works to monitor client metrics, handles trouble shooting calls, schedules service desk tickets for higher...

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Posted in: IT, Managed IT Services, Support

Meet the Team | Dan Strait

April 21st, 2021 by admin

This week we'd like to introduce another member of our in-house tech support team Dan Strait. Dan has been with ICX since December 2019 and is currently a Tier 1 technical support representative. In this role, Dan assists customers both onsite and...

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Posted in: IT, ICX, Support

Tips to Improve WiFi Connectivity for Remote Workers

February 10th, 2021 by admin

With so many employees still working remotely amid the pandemic, the lifeline of their productivity is their Internet connection. In fact, PC Magazine reports that, “According to a survey conducted by WhistleOut (using online survey application Pollfish),...

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Posted in: IT, Support

While You’re Away – The Fraudsters Will Play

November 19th, 2019 by admin

Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management...

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Posted in: IT, Managed IT Services, Solutions, Support

The Overhype of Gigabit Internet Speeds

October 16th, 2019 by admin

Gig-speed internet is shorthand for broadband service with up to gigabit-per-second download speeds and it’s the fancy new thing on the market. Although it might seem like having ultra-fast internet is necessary in your business, the truth is signing...

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Posted in: IT, Solutions

Why Virtual Office Setup is So Valuable to Growing Organizations

October 2nd, 2019 by admin

One of the IT projects we are doing more and more frequently over the past few years is creating a virtual office setup for organizations. They do this to either augment and support their current office staff so they can work from home on occasion...

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Posted in: IT, ICX

The 411 on Our NEW Technology as a Service Program

September 4th, 2019 by admin

We have partnered with businesses since 2010 and one thing has stood out to us over the years is that replacing, updating, and managing computers for a business is tough, expensive, and time-consuming. That is why we have created a brand-new way to...

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Posted in: IT, ICX

The Real Value of IT Managed Services to CEOs

July 3rd, 2019 by admin

The value of ‘managed’ or ‘outsourced IT services’ are many, but it comes down to risk vs. reward. Businesses are always trying to cut overhead while gaining revenue. It’s that delicate balance between output and earnings...

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Posted in: IT, Managed IT Services, Security, Solutions

Never Worry About Inevitable IT Issues With Our Service Desk

April 24th, 2019 by admin

When it comes to IT, it's never a matter of "if" the tech your using will run into a problem but "when" as it's an inevitability that something will go wrong. From technical errors to human errors an issue will arise, and someone...

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Posted in: IT, Support

Reasons to Use Managed IT Services in 2017

March 28th, 2017 by admin

As cited in CompTIA's 5th Annual Trends in Managed Services report, "the global managed-services market is predicted to grow to $193B by 2019, at a Compound Annual Growth Rate (CAGR) of 12.5%." What is fueling this impressive level of adoption? Why are...

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Posted in: IT

Is Your Organization Ready for Managed IT Services? 5 Signs That Say 'Yes'

March 28th, 2017 by admin

Computer systems are arguably the most important tools today in nearly every business on the planet; you really can’t operate without them. They’re far too critical, in fact, to leave the required ongoing management to anyone but an IT expert. Many businesses...

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Posted in: IT

Overcoming Cybersecurity Challenges with Managed IT Services

March 28th, 2017 by admin

If there is one thing we can be certain about when it comes to cybersecurity, it’s that the landscape will remain dynamic and turbulent over the coming years. Today, news headlines are dominated by cyberattacks and breaches that span across all industries...

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Posted in: IT

Are Customers Getting Real Value from Their Managed IT Services?

December 8th, 2016 by admin

Is it a Bait-and-Switch? As 2016 comes to a close, we in the managed IT services industry can say with some confidence that our customers really do understand the value proposition of our offerings. This was not always the case, even into the recent...

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Posted in: IT, Managed IT Services

Is the IT Security Gap a Threat to SMBs? [CHART]

December 8th, 2016 by admin

Now that it’s officially December, it’s time to sit down and really think about what 2017 will bring. Over the past year we’ve seen higher adoption of virtualization, web applications and Bring Your Own Device (BYOD) environments. As these and similar...

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Posted in: IT, Security

Why IT has Fallen Behind the Pace of Business

December 8th, 2016 by admin

Very few IT and business leaders feel that their organization is extremely nimble in responding to future business needs, according to a recent survey from Unisys Corporation. The resulting report, titled "Meeting the Demands of the Digital Generation:...

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Posted in: IT


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