June 1st, 2023 by admin
When it comes to modern business operations, there needs to be more planning or preparation to fully protect against the devastating effects of a natural disaster. That is why an effective disaster recovery and business continuity plan is essential...
Posted in: Managed IT Services, Solutions, Support
May 23rd, 2023 by admin
Remote Monitoring and Management (RMM) is a technology that monitors and manages computers, networks, and other IT systems remotely. It enables administrators, engineers, or technicians to proactively detect issues, resolve problems quickly and maintain...
Posted in: IT, Managed IT Services, Solutions
May 10th, 2023 by admin
Managed print services (MPS) are becoming increasingly popular among businesses of all sizes. MPS is a comprehensive approach to managing, maintaining, and updating a business's entire suite of printing devices and their associated software and hardware....
Posted in: Managed IT Services
April 26th, 2023 by admin
Managed IT services are the practice of outsourcing day-to-day IT management and computer network maintenance activities for an organization. With managed IT services, a company can outsource its IT operations to a third-party firm that specializes...
Posted in: Managed IT Services
February 11th, 2023 by admin
Disaster recovery and business continuity services are important to a business because they help protect the organization against unexpected disruptions, such as natural disasters, power outages, cyber-attacks, and more. By having comprehensive disaster...
Posted in: Managed IT Services, Security, Solutions
January 8th, 2023 by admin
The cloud is quickly becoming an essential part of any business's technology strategy. It provides cost savings and improved scalability, and the agility of cloud-based services allows businesses to focus more on their core operations. By leveraging...
Posted in: Managed IT Services, ICX, Solutions, Support
October 26th, 2022 by admin
The definition of technology as a service (TaaS) can be somewhat nebulous, but in general, it refers to the outsourcing of tech-related functions and tasks. This could include anything from managed IT services and cloud computing to software development...
Posted in: IT, Managed IT Services, Solutions
September 26th, 2022 by admin
Technology is ever-advancing, and businesses are powering through. However, do you know what else is massively taking leaps and bounds and impacting the industry? Malware and other technical problems arise in your systems and can reduce a business’...
Posted in: Managed IT Services, Solutions, Support
November 10th, 2021 by admin
It used to be that ‘managed I.T. services’ meant some call center offshore with people you didn’t know and who didn’t understand your business. Well not today. Now, we work one-on-one with our business clients to tailor unique...
Posted in: IT, Managed IT Services, Solutions
October 6th, 2021 by admin
Technology can make our lives easy and convenient, but you need to be at least a little savvy. Here are some smart simple tech tips for the fall: Make relevant updates. Smart phone and PC operating systems update every few months, and updating can...
Posted in: Managed IT Services, ICX, Solutions
August 18th, 2021 by admin
RingCentral harnesses the power of the cloud to help today's modern, mobile businesses communicate faster, smarter, and more effectively than ever before. Built on a secure and reliable cloud communication and collaboration platform, RingCentral goes...
Posted in: Managed IT Services, Solutions, Support
June 2nd, 2021 by admin
If you've recovered from the excitement after our first two articles on the Jacksonville Business Journal that published online in May, hold onto your hats because we have two NEW articles just published for June! This month we covered: How to unlock...
Posted in: Managed IT Services, Security, Solutions
May 19th, 2021 by admin
Another important member of our tenured tech support team is Jud Gartner who works as a Tier 3 Technician and handles a variety of higher-level client issues. Jud has been in technology since graduating college in 2008 where he started in crime prevention...
Posted in: IT, Managed IT Services, Support
May 12th, 2021 by admin
While we love blogging to share knowledge and news, we are thrilled to contribute some articles over the next few months to the Jacksonville Business Journal to reach a wider audience. Under the Thought Leadership section of the Jax Business Journal website,...
Posted in: Managed IT Services, Security, Solutions
April 28th, 2021 by admin
A newer member of the ICX tech support team is Alexandria Burgess who started with ICX this past October. As a Service Desk Dispatcher, Alexandria works to monitor client metrics, handles trouble shooting calls, schedules service desk tickets for higher...
Posted in: IT, Managed IT Services, Support
March 24th, 2021 by admin
We are excited to share new Microsoft 365 features that are on the horizon for release to existing and new users soon! If you don't use ICX to manage your Microsoft 365 setup, users, and security now is a great time to make the switch. Request a quote...
Posted in: Managed IT Services, Solutions
February 17th, 2021 by admin
With the majority of people today still working remotely, the 40-hour workweek has been digitized. That has its own challenges. How can you ensure quality communication virtually? Here are some ideas to improve communication during this period of remote...
Posted in: Managed IT Services, Solutions
January 13th, 2021 by admin
Not be alarmist, but ransomware wreaked havoc in 2020. It may be even worse this year. The average ransom payment jumped 31% to $233,817 in the third quarter from the second quarter, according to a report from Coveware. Average ransom payment? Up to...
Posted in: Managed IT Services, Security, Solutions
October 14th, 2020 by admin
Now that most US workers are 6+ months into working remotely, we have all made some changes in the ways we work, collaborate, and communicate. A boon of high-tech cloud software is available to make this easier and more fluid than ever before, which...
Posted in: Managed IT Services, ICX, Solutions
July 1st, 2020 by admin
We are excited to announce we have partnered with Datto to bring you an info-packed webinar on July 28 that 10 am EST called Your Secret Weapon Against Cybercrime. Hosts Desraie Thomas, Channel Development Manager from Datto, and COO Justin Kane from...
Posted in: Managed IT Services, Security, ICX
June 24th, 2020 by admin
Having issues with your network? No need to worry, our support team has got your back! The quality of our service is unmatched in Florida. We employ a tailored approach by studying the framework of your IT setup and leveraging our knowledge and expertise...
Posted in: Managed IT Services
May 6th, 2020 by admin
If you're browsing our blog and resources, you may be interested in making the switch to a new IT service provider. A lot of ICX's loyal clients have been through the process of evaluating new providers before finding the right fit with us, and it can...
Posted in: Managed IT Services, ICX
April 22nd, 2020 by admin
While working remotely, your PC's speed, performance, and reliability are more important than ever! If you want to speed up your Windows 10 operating system, take a few minutes to try out these tips. Your machine will be faster, more responsive, and...
Posted in: Managed IT Services
April 8th, 2020 by admin
While everyone scrambled over the last few weeks to get laptops and send in-office employees to work from home, a few essential tools may have been overlooked in the process. Many small business owners may not realize that the network and PC monitoring...
Posted in: Managed IT Services, Solutions, Support
December 11th, 2019 by admin
As both an IT managed service provider and a busy office with team members working both in and out of the office, we utilize Microsoft Teams, a part of the Office 365 cloud suite, quite regularly. Among the features we enjoy the most is the ability...
Posted in: Managed IT Services
November 19th, 2019 by admin
Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management...
Posted in: IT, Managed IT Services, Solutions, Support
October 30th, 2019 by admin
Recent estimates revealed that 80% of total IT costs occur after the initial purchase, making network maintenance decisions even more critical than asset acquisition talks. Networks need maintenance because they are the lifeblood of your operations...
Posted in: Managed IT Services
July 24th, 2019 by admin
ICX Managed Services helps clients improve organizational and individual performance by leveraging a well-managed IT infrastructure, backed up by expert IT support and advice. This often means we consult on larger IT upgrade projects or help solve...
Posted in: Managed IT Services
July 3rd, 2019 by admin
The value of ‘managed’ or ‘outsourced IT services’ are many, but it comes down to risk vs. reward. Businesses are always trying to cut overhead while gaining revenue. It’s that delicate balance between output and earnings...
Posted in: IT, Managed IT Services, Security, Solutions
June 15th, 2019 by admin
Upgrading your systems doesn't have to be a hassle with ICX Managed Services. We will design, implement, and manage your entire IT infrastructure for you but, it is imperative to know when it's time to upgrade your current networks because it could...
Posted in: Managed IT Services, Solutions
December 8th, 2016 by admin
Is it a Bait-and-Switch? As 2016 comes to a close, we in the managed IT services industry can say with some confidence that our customers really do understand the value proposition of our offerings. This was not always the case, even into the recent...
Posted in: IT, Managed IT Services
