February 17th, 2021 by admin
With the majority of people today still working remotely, the 40-hour workweek has been digitized. That has its own challenges. How can you ensure quality communication virtually? Here are some ideas to improve communication during this period of remote work.
1. Create a virtual water cooler with...
Read Full Story »
Tags: IT services, infrastructure, communications, IT management, Solutions, Microsoft, Office 365, working remotely, Cloud, Collaboration
Posted in: Managed IT Services, Solutions
January 20th, 2021 by admin
A new concept is sweeping IT managed services, and it makes perfect sense. Everything as a service (XaaS) is the concept of calling up software components across a network. It is a subset of cloud computing, and it is the essence of a variety of solutions we deploy for clients every day. The "As-a-Service"...
Read Full Story »
Tags: managed services, IT services, IT strategy, IT management, Solutions, Cloud
Posted in: Solutions
January 13th, 2021 by admin
Not be alarmist, but ransomware wreaked havoc in 2020. It may be even worse this year. The average ransom payment jumped 31% to $233,817 in the third quarter from the second quarter, according to a report from Coveware. Average ransom payment? Up to nearly $250,000, compared to $100,000 in 2019, though...
Read Full Story »
Tags: Solutions, cybersecurity, Disaster Recovery, malware, phishing, Data Backup, Data, Cloud, Security, Ransomware
Posted in: Managed IT Services, Security, Solutions
January 6th, 2021 by admin
This is a news flash for all Microsoft 365 users. Microsoft 365 is not automatically protected. But it's hosted, in the 'cloud,' it must be secure, right? As organizations increasingly move data into cloud-based applications, many believe that traditional best practices, such as data backup are outdated....
Read Full Story »
Tags: IT services, Solutions, cybersecurity, Data Backup, Cloud, Security
Posted in: Security, Solutions
December 16th, 2020 by admin
When your server goes down, so does your productivity. We work with leading remote management and monitoring provider Datto to make sure our clients have the fastest downtime recovery anywhere by using server virtualization. Server virtualization is a server resource management method that splits...
Read Full Story »
Tags: network, Solutions, Disaster Recovery, Data Backup, Data, Cloud, Server, Server Virtualization
Posted in: Solutions
December 2nd, 2020 by admin
Since Windows Virtual Desktop (WVD) entered General Availability in October 2019, it has rapidly
gained popularity among enterprises, government, and educational institutions. Beyond the
technological advantages that WVD brings to the table, several nuances make it the most cost-effective
cloud-based...
Read Full Story »
Tags: managed services, Remote, working remotely, Cloud
Posted in: Solutions
November 11th, 2020 by admin
In 2019, ransomware attacks impacted 89 college, universities, and school districts, 113 state, and municipal governments and agencies, and 764 healthcare providers - and those are heavily protected organizations! There are countless tools that managed service providers (MSPs) use to protect their...
Read Full Story »
Tags: IT services, Solutions, cybersecurity, Disaster Recovery, malware, coronavirus, Security
Posted in: Security, Solutions
October 14th, 2020 by admin
Now that most US workers are 6+ months into working remotely, we have all made some changes in the
ways we work, collaborate, and communicate. A boon of high-tech cloud software is available to make
this easier and more fluid than ever before, which is why many workers and employers are looking
ahead...
Read Full Story »
Tags: IT services, Disaster Recovery, Microsoft, Office 365, Remote, working remotely, Cloud
Posted in: Managed IT Services, ICX, Solutions
September 16th, 2020 by admin
At the outset of enterprise computing, information technology services and management were focused on a break/fix basis, meaning computer systems were only managed by an expert when they did not work, necessitating a technician to come out to fix it. This technician may also have been the person who...
Read Full Story »
Tags: managed services, IT consulting, IT services, IT strategy, IT management, Solutions, cybersecurity, malware, Security
Posted in: Security, Solutions
September 9th, 2020 by admin
We talk about cybersecurity all the time because it's the #1 concern of our clients. That's why we partner with smart cybersecurity solution firms like Arctic Wolf to deploy the best tools available for our clients. Our Arctic Wolf offerings for managed services clients include managed detection and...
Read Full Story »
Tags: network, Solutions, cybersecurity, malware, Data Backup, Data
Posted in: Security, Solutions
August 12th, 2020 by admin
Most enterprise workloads are now in the cloud. Among the many different cloud computing options is
Infrastructure as a Service (IaaS). This article will explain what IaaS is, as well as the advantages and
disadvantages of using it.
What is Infrastructure as a Service (IaaS)?
Rather than purchasing...
Read Full Story »
Tags: IT services, Disaster Recovery, IaaS, Cloud
Posted in: Solutions
August 5th, 2020 by admin
While the world has grappled with how to stop the spread of COVID-19, essential workers like managed service providers have also had to adapt our business practices to protect our employees rapidly, their families, and our community. In addition to following all CDC and state and local guidelines,...
Read Full Story »
Tags: managed services, Solutions, Remote, coronavirus, working remotely
Posted in: Security, Solutions
July 8th, 2020 by admin
Microsoft Office 365 is an all-inclusive solution for small to medium-sized businesses because it's both
feature-rich and scalable to fit your business's needs as you grow. Microsoft 365 can help your
employees work together in new and more efficient ways. But it's also more than just a...
Read Full Story »
Tags: IT services, Office 365, cost savings, working remotely, Data
Posted in: ICX, Solutions
June 17th, 2020 by admin
There's a common misconception among SaaS (Software as a Service or cloud) users that backup isn't necessary for their data because it exists in the cloud. However, this is patently false. SaaS applications are just as vulnerable to data loss as on-premise applications. Why? Because the primary cause...
Read Full Story »
Tags: IT services, Solutions, Disaster Recovery, Data Backup, Data, SaaS
Posted in: Solutions
June 10th, 2020 by admin
A recent study commissioned by the World Bank Group estimates there are between 365-445 million
small-to-medium-sized businesses (SMBs) in emerging markets around the world, employing up to 60
percent of the total workforce. As these businesses grow, they increasingly (up to 30 percent, according...
Read Full Story »
Tags: managed services, IT consulting, IT services, infrastructure, technologies, IT management, Solutions
Posted in: Solutions, Support
April 8th, 2020 by admin
While everyone scrambled over the last few weeks to get laptops and send in-office employees to work from home, a few essential tools may have been overlooked in the process. Many small business owners
may not realize that the network and PC monitoring tools they had set up in the office may not translate...
Read Full Story »
Tags: IT services, IT management, Solutions, remote monitoring, cybersecurity, Disaster Recovery, Remote
Posted in: Managed IT Services, Solutions, Support
April 1st, 2020 by admin
Now that we are all re-adjusting to working remotely due to concerns surrounding the spread of COVID-19, we wanted to share some helpful remote working tips that anyone can apply to their daily schedule. We hope these tips will help you reorganize and feel more in control of your workday, even if...
Read Full Story »
Tags: communications
Posted in: Solutions, Support
March 18th, 2020 by admin
The coronavirus situation reminds businesses everywhere that employees, financial operations, supply
chains, and customer relations can all be affected. That's why every business needs a plan to meet
disruption with clarity, confidence, and relative calm.
At ICX, we have resiliency protocols as well...
Read Full Story »
Tags: communications, Solutions, Disaster Recovery
Posted in: Solutions, Support
March 11th, 2020 by admin
We've recently transitioned ticketing systems into ConnectWise, and we have a brand-new client portal that is much more user-friendly. Here are some highlights of the new system and how ICX clients can get started using it for your organization!
Create a Ticket
To submit a ticket from the Tickets screen:...
Read Full Story »
Tags: IT services, Solutions, help
Posted in: Solutions, Support
February 26th, 2020 by admin
There's a common misconception that user data in SaaS (Software-as-a-Service) applications are fully backed up by default. It's more likely that an employee will delete something they end up needing two weeks later than the possibility of all of Google's servers being destroyed by a storm. In fact,...
Read Full Story »
Tags: assessment, Solutions, cost savings
Posted in: Solutions
February 5th, 2020 by admin
We are always here on-demand to assist with any PC problem, but sometimes it's faster and easier to try to fix simple issues yourself first. Here are some basic tips we recommend you try first when you run into these common problems.
For browser problems
Restart the browser: Your browser is probably...
Read Full Story »
Tags: service desk, Solutions, help
Posted in: Solutions
January 22nd, 2020 by admin
We have been working to inform everyone since last summer that Microsoft was planning to end their
support of several platforms in 2020. Well, the time has come! If you still have not requested a custom
PC and network evaluation to see if your systems need to be updated to avoid major security...
Read Full Story »
Tags: Solutions, Microsoft
Posted in: Solutions, Support
November 19th, 2019 by admin
Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management tools we deploy are so important. Because while...
Read Full Story »
Tags: managed services, technology consulting, network, IT services, infrastructure, technologies, IT strategy, IT management, Solutions, remote monitoring, Service Program
Posted in: IT, Managed IT Services, Solutions, Support
November 6th, 2019 by admin
As discussed in last week’s blog, Why All Networks Require Maintenance, it is clear how important consistent on-going network maintenance is to your businesses’ security and productivity. Good network maintenance doesn’t have to cost an arm and a leg but it should be comprehensive. When done right,...
Read Full Story »
Tags: managed services, technology consulting, IT consulting, network, technology experts, IT services, evaluation, infrastructure, technologies, IT management, Solutions, cybersecurity
Posted in: Solutions
October 16th, 2019 by admin
Gig-speed internet is shorthand for broadband service with up to gigabit-per-second download speeds and it’s the fancy new thing on the market. Although it might seem like having ultra-fast internet is necessary in your business, the truth is signing up for a gigabit connection just because it’s currently...
Read Full Story »
Tags: network, IT services, technologies, Solutions
Posted in: IT, Solutions
September 19th, 2019 by admin
The next Windows 10 update is anticipated in September or October and is known as version 1909. It is supposed to be the smallest yet most practical update this year. Because this update is focused on performance improvements, enterprise features, and quality enhancements with no real structural changes,...
Read Full Story »
Tags: technologies, Solutions
Posted in: Solutions
September 18th, 2019 by admin
As time marches on, cyberattacks grow more sophisticated, more malicious, and more widespread. And with advanced cybercriminals finding new ways into organizations, businesses of every size risk being attacked. So, today’s companies need to understand what the consequences will be if, and when, it happens....
Read Full Story »
Tags: managed services, IT services, technologies, cybersecurity
Posted in: Security, Solutions, Support
August 21st, 2019 by admin
One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas.
Patches aim to:
Fix security vulnerabilities
Implement bug fixes
Improve...
Read Full Story »
Tags: ICX, managed services, technology consulting, technology experts, IT services, technologies, Solutions, cybersecurity
Posted in: Security, Solutions, Support
July 17th, 2019 by admin
According to IDC, 40% of all technology spending will go toward digital transformations, with enterprises spending more than $2 trillion through 2019. But what exactly is that money funding? Things like integrated CRM, marketing, and customer service platforms are often a focus of such an initiative....
Read Full Story »
Tags: technology consulting, IT consulting, help
Posted in: Solutions
July 3rd, 2019 by admin
The value of ‘managed’ or ‘outsourced IT services’ are many, but it comes down to risk vs. reward. Businesses are always trying to cut overhead while gaining revenue. It’s that delicate balance between output and earnings every CEO walks. And maintaining a secured, always-on...
Read Full Story »
Tags: service desk, technology consulting, technology experts, IT services, infrastructure, IT management, cybersecurity
Posted in: IT, Managed IT Services, Security, Solutions
June 15th, 2019 by admin
Upgrading your systems doesn't have to be a hassle with ICX Managed Services. We will design, implement, and manage your entire IT infrastructure for you but, it is imperative to know when it's time to upgrade your current networks because it could be potentially running your business to the ground....
Read Full Story »
Tags: ICX, managed services, IT consulting, IT services, technologies, IT strategy, IT management, Solutions
Posted in: Managed IT Services, Solutions
May 25th, 2019 by admin
For every hour that your servers, networks, and systems are down, your business is losing money. One hour of downtime can cost your business well over $80,000 in lost revenue and expenses, and this cost can significantly increase the longer an outage is occurring. We understand how critical it is to...
Read Full Story »
Tags: managed services, remote monitoring, automation
Posted in: Solutions
March 14th, 2019 by admin
This has been an incredible year for ICX Managed Services. Founded in 2010, we set forth a mission to provide the best network management and day-to-day monitoring for small to mid-sized enterprise businesses and organizations. Striving to be the number one source of IT management and network...
Read Full Story »
Tags: network, technology experts, Solutions
Posted in: Solutions
November 16th, 2018 by admin
Owning a printer for your business can be expensive. The constant cost of ink and paper alone can dig massive holes into your budget, while other costs like maintenance or buying replacement parts can make a printer worth far more trouble than they're worth. That's just talking about owning one printer....
Read Full Story »
Tags: managed services, technology consulting, technology experts, managed print services
Posted in: Solutions
October 15th, 2018 by admin
Are you expecting fast growth with lots of new hires in the next few years? Or expanding to multiple offices that need to stay connected? A good business technology provider recognizes the various needs of these situations and makes your technology work for you.
...
Read Full Story »
Tags: managed services, technology consulting, network, technology experts, infrastructure
Posted in: Solutions
August 1st, 2018 by admin
At ICX we can help support your business objectives by designing an infrastructure that keeps you growing! With today’s ever evolving technology, your business success depends on staying ahead of the competition, and that starts with a solid foundation.
Your office runs on reliable communications....
Read Full Story »
Tags: technology experts, IT services, infrastructure, communications
Posted in: Solutions
June 20th, 2018 by admin
It served you well for years, usually printing properly and helping you with your work. But now it’s old and tired, dusty, and prone to malfunction more often than it works. So, take some time and say your goodbyes, because after you switch to ICX Managed Print Services, you’ll be able to retire the...
Read Full Story »
Tags: managed services, technology consulting, technology experts, managed print services
Posted in: Solutions
June 3rd, 2018 by admin
Whether your company is just getting started or has been in business for decades, it can be difficult to get a good overview of your IT systems. The longer you avoid sorting through the mess of applications, hardware, and supporting infrastructure, the bigger the chaos gets. Even worse —...
Read Full Story »
Tags: network, assessment, evaluation, infrastructure, technologies, IT strategy
Posted in: Solutions
April 23rd, 2018 by admin
For the average business owner, it probably doesn't make sense to have a complete IT department on hand full-time. However, without someone to turn to when it's time to make changes or upgrades you might get left behind with all of the new technology that could be benefiting for your business. This...
Read Full Story »
Tags: technology consulting, IT consulting, network, partners, technology experts
Posted in: Solutions
March 23rd, 2018 by admin
It's 2pm on a Friday, the finish line is within your sights. You are imagining that lazy Saturday morning you have been longing for since Wednesday, when your computer crashes! That proposal you were working on for a big client...gone, there goes your hope of a relaxing weekend. Instead, you may...
Read Full Story »
Tags: ICX, managed services, service desk
Posted in: Solutions