December 1st, 2023 by admin
Businesses have always invested in customer service to improve their customer's experience and the company's profitability. Service desk solutions are emerging as a means to accomplish their goal. Service desk solutions help businesses consolidate customer...
Posted in: Solutions
November 16th, 2023 by admin
In today's fast-paced and dynamic business environment, the need for efficient, scalable, and secure technology solutions is paramount. Enter cloud computing, a revolutionary technology that has transformed the way businesses operate and manage...
Posted in: Solutions
October 16th, 2023 by admin
In the modern business landscape, productivity is the cornerstone of success. To gain a competitive edge, companies are increasingly turning to customized network designs to optimize their operations. A one-size-fits-all approach to networking no...
Posted in: Solutions
September 18th, 2023 by admin
You're no stranger to the midnight oil, the clattering keyboards, and the white glow of computer screens. If you're reading this, it's a safe bet you know your way around the digital labyrinth we call “work.” But what if I told you there's a way...
Posted in: Solutions
September 1st, 2023 by admin
Let us share a brief story. It's 2010, and a startup named ICX Managed Services was born in Jacksonville, FL. Its vision? To foster businesses into the digital age by ensuring they're fortified with modern technology and following crucial industry...
Posted in: Solutions
August 21st, 2023 by admin
Businesses rely heavily on technology to streamline operations, enhance productivity, and gain a competitive edge in today's interconnected world. However, as the reliance on technology grows, so does the need for robust cybersecurity measures to...
Posted in: Solutions
August 2nd, 2023 by admin
In a rapidly evolving digital landscape, staying connected has become an indispensable aspect of both our personal and professional lives. Innovative and versatile technologies are rapidly replacing traditional telephone systems, and at the forefront...
Posted in: Solutions
July 3rd, 2023 by admin
In the digital age, businesses continually seek ways to enhance their efficiency, agility, and competitiveness. With the rapid advancement of technology, one paradigm has emerged as a game-changer in the world of computing: cloud computing. This...
Posted in: Solutions
June 16th, 2023 by admin
Customer service is essential for any business. It sets the tone for customer relationships and can help build loyalty. Good customer service starts from the top down, with a well-designed and functional support system to ensure that all...
Posted in: Solutions
June 1st, 2023 by admin
When it comes to modern business operations, there needs to be more planning or preparation to fully protect against the devastating effects of a natural disaster. That is why an effective disaster recovery and business continuity plan is essential...
Posted in: Managed IT Services, Solutions, Support
May 23rd, 2023 by admin
Remote Monitoring and Management (RMM) is a technology that monitors and manages computers, networks, and other IT systems remotely. It enables administrators, engineers, or technicians to proactively detect issues, resolve problems quickly and maintain...
Posted in: IT, Managed IT Services, Solutions
April 5th, 2023 by admin
Desktop-as-a-Service (DaaS) is a cloud computing service model that enables organizations to run desktop software and applications from the cloud, rather than running them on local computers. With DaaS, users can access their desktops from anywhere...
Posted in: Solutions
March 21st, 2023 by admin
Technology-as-a-service (TaaS) is a new business model that enables organizations to access the latest technologies without making large upfront investments in technology hardware or software. It is similar to the traditional Software as a Service (SaaS)...
Posted in: Solutions
March 10th, 2023 by admin
Cloud computing is a method of delivering information technology services and resources over the internet. It enables businesses to access software, platforms, storage, networks, and other IT resources that are hosted in an off-site data center instead...
Posted in: Solutions
February 24th, 2023 by admin
VoIP, otherwise known as (Voice over Internet Protocol) is a technology that allows users to make and receive phone calls using the internet instead of traditional telephone lines. VoIP offers businesses many advantages over landlines, including cost...
Posted in: Solutions
February 11th, 2023 by admin
Disaster recovery and business continuity services are important to a business because they help protect the organization against unexpected disruptions, such as natural disasters, power outages, cyber-attacks, and more. By having comprehensive disaster...
Posted in: Managed IT Services, Security, Solutions
January 30th, 2023 by admin
Service desk services are an important part of IT service management. Service desks provide prompt, reliable customer service by responding to inquiries and resolving various technical issues that customers may experience or need help with. Common services...
Posted in: Solutions
January 8th, 2023 by admin
The cloud is quickly becoming an essential part of any business's technology strategy. It provides cost savings and improved scalability, and the agility of cloud-based services allows businesses to focus more on their core operations. By leveraging...
Posted in: Managed IT Services, ICX, Solutions, Support
December 21st, 2022 by admin
Network design is essential to ensure the smooth functioning of any organization. Good network design allows organizations to keep up with evolving technology and changing business needs, enabling them to continue offering their services or products...
Posted in: Solutions
December 12th, 2022 by admin
Managed print services can bring many benefits to organizations and businesses of all sizes. From improved productivity to cost savings, managed print services offer a wide range of advantages that are tailored to the specific needs of businesses....
Posted in: Solutions
November 23rd, 2022 by admin
As a business owner, you need to have access to the latest tools and software in order to stay competitive. Microsoft Office 365 solutions offer you the latest versions of the most popular productivity software, including Word, Excel, PowerPoint, and...
Posted in: Solutions
November 2nd, 2022 by admin
As the 21st century dawned, the world witnessed the emergence of a new technology that would revolutionize communication and information sharing – the computer cloud. No longer did information have to be stored on a physical computer – it...
Posted in: Solutions
October 31st, 2022 by admin
There are many reasons why a business should consider using VoIP (Voice over Internet Protocol) technology. Here are just a few of the many benefits that VoIP can offer: Cost savings With VoIP, you can make calls using your existing broadband...
Posted in: Solutions
October 26th, 2022 by admin
The definition of technology as a service (TaaS) can be somewhat nebulous, but in general, it refers to the outsourcing of tech-related functions and tasks. This could include anything from managed IT services and cloud computing to software development...
Posted in: IT, Managed IT Services, Solutions
September 26th, 2022 by admin
Technology is ever-advancing, and businesses are powering through. However, do you know what else is massively taking leaps and bounds and impacting the industry? Malware and other technical problems arise in your systems and can reduce a business’...
Posted in: Managed IT Services, Solutions, Support
September 14th, 2022 by admin
Some companies often sideline the thought of having a proper disaster recovery or business continuity plan. Living in their bubble of a perfectly running business, reality often hits when an unexpected condition or any form of disaster occurs. Operations...
Posted in: Solutions
November 10th, 2021 by admin
It used to be that ‘managed I.T. services’ meant some call center offshore with people you didn’t know and who didn’t understand your business. Well not today. Now, we work one-on-one with our business clients to tailor unique...
Posted in: IT, Managed IT Services, Solutions
October 27th, 2021 by admin
As a partner of RingCentral, we know that flexibility and features are the keys to your businesses' success. Your workers are more disbursed today than ever before which means you need to optimize your communications workflow and how clients/vendors...
Posted in: Solutions
October 6th, 2021 by admin
Technology can make our lives easy and convenient, but you need to be at least a little savvy. Here are some smart simple tech tips for the fall: Make relevant updates. Smart phone and PC operating systems update every few months, and updating can...
Posted in: Managed IT Services, ICX, Solutions
September 22nd, 2021 by admin
We are excited to share a new cybersecurity partner for our managed services clients – SKOUT Cybersecurity! With this partnership we are able to provide a variety of new or improved cybersecurity options for clients big and small....
Posted in: Solutions
September 8th, 2021 by admin
The data network your business runs on, also known as your network, is the backbone of every business, small and large. It is the pipeline of productivity that drives business success. Your staff needs to access mission-critical information by connecting...
Posted in: Solutions
September 1st, 2021 by admin
Classrooms have never been more connected, and because of that, they've never been more vulnerable to internet-powered threats. Many students are issued laptops or tablets instead of textbooks, while teachers and administrators rely on dozens of apps...
August 18th, 2021 by admin
RingCentral harnesses the power of the cloud to help today's modern, mobile businesses communicate faster, smarter, and more effectively than ever before. Built on a secure and reliable cloud communication and collaboration platform, RingCentral goes...
Posted in: Managed IT Services, Solutions, Support
August 11th, 2021 by admin
Our talented Service Desk support team are the backbone of the I.T. Managed Services solutions we deliver every day. They can troubleshoot and fix a variety of simple or complex problems with your device so your work day can continue being productive....
July 28th, 2021 by admin
You may recall that in January 2021 we posted a blog called 'Think Your SaaS Data is Automatically Secured? Think Again.' In that post we made the case for having a strong backup solution for any of your cloud-hosted business applications, even Microsoft...
June 23rd, 2021 by admin
We wanted to share a great webinar that took place recently which was hosted by two partners of ICX. Bates Security focuses on physical security including fire, burglar, access control and camera systems and Heron Managed Services is a fellow IT managed...
June 16th, 2021 by admin
As you and your employees venture out on summer travel, keep these tips in mind to protect your cybersecurity and device’s physical condition from the hot summer days. No matter where you may roam, these simple steps will help your devices stay...
Posted in: Solutions
June 2nd, 2021 by admin
If you've recovered from the excitement after our first two articles on the Jacksonville Business Journal that published online in May, hold onto your hats because we have two NEW articles just published for June! This month we covered: How to unlock...
Posted in: Managed IT Services, Security, Solutions
May 12th, 2021 by admin
While we love blogging to share knowledge and news, we are thrilled to contribute some articles over the next few months to the Jacksonville Business Journal to reach a wider audience. Under the Thought Leadership section of the Jax Business Journal website,...
Posted in: Managed IT Services, Security, Solutions
April 14th, 2021 by admin
A war cannot be won on one front with a single arsenal–you need a well-trained army, navy, and air force. Likewise, fending off criminal hackers requires a diverse pool of technologies, trained security experts, and tried and tested practices...
March 24th, 2021 by admin
We are excited to share new Microsoft 365 features that are on the horizon for release to existing and new users soon! If you don't use ICX to manage your Microsoft 365 setup, users, and security now is a great time to make the switch. Request a quote...
Posted in: Managed IT Services, Solutions
February 17th, 2021 by admin
With the majority of people today still working remotely, the 40-hour workweek has been digitized. That has its own challenges. How can you ensure quality communication virtually? Here are some ideas to improve communication during this period of remote...
Posted in: Managed IT Services, Solutions
January 20th, 2021 by admin
A new concept is sweeping IT managed services, and it makes perfect sense. Everything as a service (XaaS) is the concept of calling up software components across a network. It is a subset of cloud computing, and it is the essence of a variety of solutions...
Posted in: Solutions
January 13th, 2021 by admin
Not be alarmist, but ransomware wreaked havoc in 2020. It may be even worse this year. The average ransom payment jumped 31% to $233,817 in the third quarter from the second quarter, according to a report from Coveware. Average ransom payment? Up to...
Posted in: Managed IT Services, Security, Solutions
January 6th, 2021 by admin
This is a news flash for all Microsoft 365 users. Microsoft 365 is not automatically protected. But it's hosted, in the 'cloud,' it must be secure, right? As organizations increasingly move data into cloud-based applications, many believe that traditional...
December 16th, 2020 by admin
When your server goes down, so does your productivity. We work with leading remote management and monitoring provider Datto to make sure our clients have the fastest downtime recovery anywhere by using server virtualization. Server virtualization...
Posted in: Solutions
December 2nd, 2020 by admin
Since Windows Virtual Desktop (WVD) entered General Availability in October 2019, it has rapidly gained popularity among enterprises, government, and educational institutions. Beyond the technological advantages that WVD brings to the table, several...
Posted in: Solutions
November 11th, 2020 by admin
In 2019, ransomware attacks impacted 89 college, universities, and school districts, 113 state, and municipal governments and agencies, and 764 healthcare providers - and those are heavily protected organizations! There are countless tools that managed...
October 14th, 2020 by admin
Now that most US workers are 6+ months into working remotely, we have all made some changes in the ways we work, collaborate, and communicate. A boon of high-tech cloud software is available to make this easier and more fluid than ever before, which...
Posted in: Managed IT Services, ICX, Solutions
September 16th, 2020 by admin
At the outset of enterprise computing, information technology services and management were focused on a break/fix basis, meaning computer systems were only managed by an expert when they did not work, necessitating a technician to come out to fix it....
September 9th, 2020 by admin
We talk about cybersecurity all the time because it's the #1 concern of our clients. That's why we partner with smart cybersecurity solution firms like Arctic Wolf to deploy the best tools available for our clients. Our Arctic Wolf offerings for managed...
August 12th, 2020 by admin
Most enterprise workloads are now in the cloud. Among the many different cloud computing options is Infrastructure as a Service (IaaS). This article will explain what IaaS is, as well as the advantages and disadvantages of using it. What is Infrastructure...
Posted in: Solutions
August 5th, 2020 by admin
While the world has grappled with how to stop the spread of COVID-19, essential workers like managed service providers have also had to adapt our business practices to protect our employees rapidly, their families, and our community. In addition to...
July 8th, 2020 by admin
Microsoft Office 365 is an all-inclusive solution for small to medium-sized businesses because it's both feature-rich and scalable to fit your business's needs as you grow. Microsoft 365 can help your employees work together in new and more...
June 17th, 2020 by admin
There's a common misconception among SaaS (Software as a Service or cloud) users that backup isn't necessary for their data because it exists in the cloud. However, this is patently false. SaaS applications are just as vulnerable to data loss as on-premise...
Posted in: Solutions
June 10th, 2020 by admin
A recent study commissioned by the World Bank Group estimates there are between 365-445 million small-to-medium-sized businesses (SMBs) in emerging markets around the world, employing up to 60 percent of the total workforce. As these businesses...
April 8th, 2020 by admin
While everyone scrambled over the last few weeks to get laptops and send in-office employees to work from home, a few essential tools may have been overlooked in the process. Many small business owners may not realize that the network and PC monitoring...
Posted in: Managed IT Services, Solutions, Support
April 1st, 2020 by admin
Now that we are all re-adjusting to working remotely due to concerns surrounding the spread of COVID-19, we wanted to share some helpful remote working tips that anyone can apply to their daily schedule. We hope these tips will help you reorganize...
March 18th, 2020 by admin
The coronavirus situation reminds businesses everywhere that employees, financial operations, supply chains, and customer relations can all be affected. That's why every business needs a plan to meet disruption with clarity, confidence, and relative...
March 11th, 2020 by admin
We've recently transitioned ticketing systems into ConnectWise, and we have a brand-new client portal that is much more user-friendly. Here are some highlights of the new system and how ICX clients can get started using it for your organization! Create...
February 26th, 2020 by admin
There's a common misconception that user data in SaaS (Software-as-a-Service) applications are fully backed up by default. It's more likely that an employee will delete something they end up needing two weeks later than the possibility of all of...
Posted in: Solutions
February 5th, 2020 by admin
We are always here on-demand to assist with any PC problem, but sometimes it's faster and easier to try to fix simple issues yourself first. Here are some basic tips we recommend you try first when you run into these common problems. For browser problems...
Posted in: Solutions
January 22nd, 2020 by admin
We have been working to inform everyone since last summer that Microsoft was planning to end their support of several platforms in 2020. Well, the time has come! If you still have not requested a custom PC and network evaluation to see if your systems...
November 19th, 2019 by admin
Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management...
Posted in: IT, Managed IT Services, Solutions, Support
November 6th, 2019 by admin
As discussed in last week’s blog, Why All Networks Require Maintenance, it is clear how important consistent on-going network maintenance is to your businesses’ security and productivity. Good network maintenance doesn’t have to cost an arm and a leg...
Posted in: Solutions
October 16th, 2019 by admin
Gig-speed internet is shorthand for broadband service with up to gigabit-per-second download speeds and it’s the fancy new thing on the market. Although it might seem like having ultra-fast internet is necessary in your business, the truth is signing...
September 19th, 2019 by admin
The next Windows 10 update is anticipated in September or October and is known as version 1909. It is supposed to be the smallest yet most practical update this year. Because this update is focused on performance improvements, enterprise features, and...
Posted in: Solutions
September 18th, 2019 by admin
As time marches on, cyberattacks grow more sophisticated, more malicious, and more widespread. And with advanced cybercriminals finding new ways into organizations, businesses of every size risk being attacked. So, today’s companies need to understand...
August 21st, 2019 by admin
One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas. Patches aim to: Fix...
July 17th, 2019 by admin
According to IDC, 40% of all technology spending will go toward digital transformations, with enterprises spending more than $2 trillion through 2019. But what exactly is that money funding? Things like integrated CRM, marketing, and customer service...
Posted in: Solutions
July 3rd, 2019 by admin
The value of ‘managed’ or ‘outsourced IT services’ are many, but it comes down to risk vs. reward. Businesses are always trying to cut overhead while gaining revenue. It’s that delicate balance between output and earnings...
Posted in: IT, Managed IT Services, Security, Solutions
June 15th, 2019 by admin
Upgrading your systems doesn't have to be a hassle with ICX Managed Services. We will design, implement, and manage your entire IT infrastructure for you but, it is imperative to know when it's time to upgrade your current networks because it could...
Posted in: Managed IT Services, Solutions
May 25th, 2019 by admin
For every hour that your servers, networks, and systems are down, your business is losing money. One hour of downtime can cost your business well over $80,000 in lost revenue and expenses, and this cost can significantly increase the longer an outage...
Posted in: Solutions
March 14th, 2019 by admin
This has been an incredible year for ICX Managed Services. Founded in 2010, we set forth a mission to provide the best network management and day-to-day monitoring for small to mid-sized enterprise businesses and organizations. Striving to be the...
Posted in: Solutions
November 16th, 2018 by admin
Owning a printer for your business can be expensive. The constant cost of ink and paper alone can dig massive holes into your budget, while other costs like maintenance or buying replacement parts can make a printer worth far more trouble than they're...
Posted in: Solutions
October 15th, 2018 by admin
Are you expecting fast growth with lots of new hires in the next few years? Or expanding to multiple offices that need to stay connected? A good business technology provider recognizes the various needs of these situations...
Posted in: Solutions
August 1st, 2018 by admin
At ICX we can help support your business objectives by designing an infrastructure that keeps you growing! With today’s ever evolving technology, your business success depends on staying ahead of the competition, and that starts with a solid foundation....
Posted in: Solutions
June 20th, 2018 by admin
It served you well for years, usually printing properly and helping you with your work. But now it’s old and tired, dusty, and prone to malfunction more often than it works. So, take some time and say your goodbyes, because after you switch to ICX Managed...
Posted in: Solutions
June 3rd, 2018 by admin
Whether your company is just getting started or has been in business for decades, it can be difficult to get a good overview of your IT systems. The longer you avoid sorting through the mess of applications, hardware, and supporting infrastructure,...
Posted in: Solutions
April 23rd, 2018 by admin
For the average business owner, it probably doesn't make sense to have a complete IT department on hand full-time. However, without someone to turn to when it's time to make changes or upgrades you might get left behind with all of the new technology...
Posted in: Solutions
March 23rd, 2018 by admin
It's 2pm on a Friday, the finish line is within your sights. You are imagining that lazy Saturday morning you have been longing for since Wednesday, when your computer crashes! That proposal you were working on for a big client...gone, there goes...
Posted in: Solutions
