February 10th, 2021 by admin
With so many employees still working remotely amid the pandemic, the lifeline of their productivity is their Internet connection. In fact, PC Magazine reports that, “According to a survey conducted by WhistleOut (using online survey application Pollfish), more than 35 percent of respondents said a...
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Tags: IT consulting, network, help, Remote
Posted in: IT, Support
June 10th, 2020 by admin
A recent study commissioned by the World Bank Group estimates there are between 365-445 million
small-to-medium-sized businesses (SMBs) in emerging markets around the world, employing up to 60
percent of the total workforce. As these businesses grow, they increasingly (up to 30 percent, according...
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Tags: managed services, IT consulting, IT services, infrastructure, technologies, IT management, Solutions
Posted in: Solutions, Support
April 8th, 2020 by admin
While everyone scrambled over the last few weeks to get laptops and send in-office employees to work from home, a few essential tools may have been overlooked in the process. Many small business owners
may not realize that the network and PC monitoring tools they had set up in the office may not translate...
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Tags: IT services, IT management, Solutions, remote monitoring, cybersecurity, Disaster Recovery, Remote
Posted in: Managed IT Services, Solutions, Support
April 1st, 2020 by admin
Now that we are all re-adjusting to working remotely due to concerns surrounding the spread of COVID-19, we wanted to share some helpful remote working tips that anyone can apply to their daily schedule. We hope these tips will help you reorganize and feel more in control of your workday, even if...
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Tags: communications
Posted in: Solutions, Support
March 25th, 2020 by admin
We are closely monitoring the impacts to our customers of COVID-19. One that has come to our attention is that cybercrime has dramatically increased over the last few days, and hackers are using COVID-19 to disguise emails to gain access to company and personal information. Please read this relevant...
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Tags: ICX, technology consulting, help, cybersecurity, scams
Posted in: Security, ICX, Support
March 18th, 2020 by admin
The coronavirus situation reminds businesses everywhere that employees, financial operations, supply
chains, and customer relations can all be affected. That's why every business needs a plan to meet
disruption with clarity, confidence, and relative calm.
At ICX, we have resiliency protocols as well...
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Tags: communications, Solutions, Disaster Recovery
Posted in: Solutions, Support
March 11th, 2020 by admin
We've recently transitioned ticketing systems into ConnectWise, and we have a brand-new client portal that is much more user-friendly. Here are some highlights of the new system and how ICX clients can get started using it for your organization!
Create a Ticket
To submit a ticket from the Tickets screen:...
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Tags: IT services, Solutions, help
Posted in: Solutions, Support
February 12th, 2020 by admin
As your business grows, your natural dependency on technology to run your operations grows in stride.
So, selecting an IT managed services partner is probably high on your priority list. But where do you
start? Here’s a quick guide to help you determine if an IT managed services provider is the right...
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Tags: managed services, IT services, IT management, Solutions
Posted in: Support
January 22nd, 2020 by admin
We have been working to inform everyone since last summer that Microsoft was planning to end their
support of several platforms in 2020. Well, the time has come! If you still have not requested a custom
PC and network evaluation to see if your systems need to be updated to avoid major security...
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Tags: Solutions, Microsoft
Posted in: Solutions, Support
November 19th, 2019 by admin
Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management tools we deploy are so important. Because while...
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Tags: managed services, technology consulting, network, IT services, infrastructure, technologies, IT strategy, IT management, Solutions, remote monitoring, Service Program
Posted in: IT, Managed IT Services, Solutions, Support
November 13th, 2019 by admin
For those of you on the fence about when to upgrade your operating systems off Windows 7 to
Windows 10, this blog is for you!
There are many additional consequences, aside from security, that will
impact your day-to-day use of your computers if you do not upgrade to Window 10 by the deadline. For
example,...
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Tags: technologies, IT strategy, virtual CIO, Microsoft
Posted in: Security, Support
September 18th, 2019 by admin
As time marches on, cyberattacks grow more sophisticated, more malicious, and more widespread. And with advanced cybercriminals finding new ways into organizations, businesses of every size risk being attacked. So, today’s companies need to understand what the consequences will be if, and when, it happens....
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Tags: managed services, IT services, technologies, cybersecurity
Posted in: Security, Solutions, Support
August 21st, 2019 by admin
One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas.
Patches aim to:
Fix security vulnerabilities
Implement bug fixes
Improve...
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Tags: ICX, managed services, technology consulting, technology experts, IT services, technologies, Solutions, cybersecurity
Posted in: Security, Solutions, Support
August 14th, 2019 by admin
As Floridians we face the challenges that hurricane season brings every year. So, after you’ve stocked supplies at home and serviced your generator, check that your business is also prepared should a big storm wreak havoc on your operations and ability to serve customers. Here are some important disaster...
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Tags: technology experts, IT strategy, Disaster Recovery
Posted in: Support
July 31st, 2019 by admin
When businesses face a problem, IT consultants strive to resolve the issue by implementing technological strategies that enhance operations and eliminate significant production problems. Concerns that a company may face could include diminishing productivity, a decrease in customer trust and satisfaction,...
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Tags: ICX, technology consulting, IT consulting
Posted in: ICX, Support
April 24th, 2019 by admin
When it comes to IT, it's never a matter of "if" the tech your using will run into a problem but "when" as it's an inevitability that something will go wrong. From technical errors to human errors an issue will arise, and someone has to deal with it. That's why we have our Service...
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Tags: service desk, technology experts, IT services
Posted in: IT, Support
August 25th, 2018 by admin
Have you ever had to come to a grinding halt because your computer crashed? You need a service desk you can get a hold of ASAP and to get back on track before a minor work stoppage turns into a catastrophe. That's why our certified technicians are standing by.
Whether you need us...
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Tags: service desk, IT management, Solutions, help
Posted in: Support