February 10th, 2021 by admin
With so many employees still working remotely amid the pandemic, the lifeline of their productivity is their Internet connection. In fact, PC Magazine reports that, “According to a survey conducted by WhistleOut (using online survey application Pollfish), more than 35 percent of respondents said a...
June 10th, 2020 by admin
A recent study commissioned by the World Bank Group estimates there are between 365-445 million small-to-medium-sized businesses (SMBs) in emerging markets around the world, employing up to 60 percent of the total workforce. As these businesses grow, they increasingly (up to 30 percent, according...
April 8th, 2020 by admin
While everyone scrambled over the last few weeks to get laptops and send in-office employees to work from home, a few essential tools may have been overlooked in the process. Many small business owners may not realize that the network and PC monitoring tools they had set up in the office may not translate...
Posted in: Managed IT Services, Solutions, Support
April 1st, 2020 by admin
Now that we are all re-adjusting to working remotely due to concerns surrounding the spread of COVID-19, we wanted to share some helpful remote working tips that anyone can apply to their daily schedule. We hope these tips will help you reorganize and feel more in control of your workday, even if...
March 25th, 2020 by admin
We are closely monitoring the impacts to our customers of COVID-19. One that has come to our attention is that cybercrime has dramatically increased over the last few days, and hackers are using COVID-19 to disguise emails to gain access to company and personal information. Please read this relevant...
March 18th, 2020 by admin
The coronavirus situation reminds businesses everywhere that employees, financial operations, supply chains, and customer relations can all be affected. That's why every business needs a plan to meet disruption with clarity, confidence, and relative calm. At ICX, we have resiliency protocols as well...
March 11th, 2020 by admin
We've recently transitioned ticketing systems into ConnectWise, and we have a brand-new client portal that is much more user-friendly. Here are some highlights of the new system and how ICX clients can get started using it for your organization! Create a Ticket To submit a ticket from the Tickets screen:...
February 12th, 2020 by admin
As your business grows, your natural dependency on technology to run your operations grows in stride. So, selecting an IT managed services partner is probably high on your priority list. But where do you start? Here’s a quick guide to help you determine if an IT managed services provider is the right...
Posted in: Support
January 22nd, 2020 by admin
We have been working to inform everyone since last summer that Microsoft was planning to end their support of several platforms in 2020. Well, the time has come! If you still have not requested a custom PC and network evaluation to see if your systems need to be updated to avoid major security...
November 19th, 2019 by admin
Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management tools we deploy are so important. Because while...
Posted in: IT, Managed IT Services, Solutions, Support
November 13th, 2019 by admin
For those of you on the fence about when to upgrade your operating systems off Windows 7 to Windows 10, this blog is for you! There are many additional consequences, aside from security, that will impact your day-to-day use of your computers if you do not upgrade to Window 10 by the deadline. For example,...
September 18th, 2019 by admin
As time marches on, cyberattacks grow more sophisticated, more malicious, and more widespread. And with advanced cybercriminals finding new ways into organizations, businesses of every size risk being attacked. So, today’s companies need to understand what the consequences will be if, and when, it happens....
August 21st, 2019 by admin
One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas. Patches aim to: Fix security vulnerabilities Implement bug fixes Improve...
August 14th, 2019 by admin
As Floridians we face the challenges that hurricane season brings every year. So, after you’ve stocked supplies at home and serviced your generator, check that your business is also prepared should a big storm wreak havoc on your operations and ability to serve customers. Here are some important disaster...
Posted in: Support
July 31st, 2019 by admin
When businesses face a problem, IT consultants strive to resolve the issue by implementing technological strategies that enhance operations and eliminate significant production problems. Concerns that a company may face could include diminishing productivity, a decrease in customer trust and satisfaction,...
April 24th, 2019 by admin
When it comes to IT, it's never a matter of "if" the tech your using will run into a problem but "when" as it's an inevitability that something will go wrong. From technical errors to human errors an issue will arise, and someone has to deal with it. That's why we have our Service...
August 25th, 2018 by admin
Have you ever had to come to a grinding halt because your computer crashed? You need a service desk you can get a hold of ASAP and to get back on track before a minor work stoppage turns into a catastrophe. That's why our certified technicians are standing by. Whether you need us...
Posted in: Support
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