November 15th, 2017 by admin
Why wait for end-users to manually create help tickets, which often contain lousy descriptions of the problems suffered? Auto-generation of meaningful tickets means that the correct remediation documentation can automatically be at hand, as well as producing prioritization lists. The CEO unable to access FaceBook through the corporate firewall versus the latest security patch deployment? All decisions can be placed in software.
Network availability monitoring
The CEO unable to access
Checking backup status in-house and to third parties' infrastructure is dull work. Where there's boredom, there are errors – why not let the software do the work and flag up inconsistencies?
Additionally, disaster recovery practice is time and resource consuming – software, again, can make the process of recovery testing both more fastidious and less cost-causing.
Demonstrating value and efficiency is now mandatory, given IT's strategic role. Therefore, RMM solutions should be able to provide bespoke reports that can be altered according to purpose: proving ROI, reporting on security efficiency, rates of external social media interaction – all data may be needed at little notice.
Automation and scripting
Large enterprises and MSPs cover multiple sites, so a library of scripts needs to be deployed. But who has the skills, or the in-house expertise to produce these from scratch? Better to use the RMM software's library, altering where necessary, to provide outcomes such as desktop imaging and standardization, to new server deployments.
Update and patch application
As well as centrally managing patches and updates, good RMM software will now allow updates to be sandboxed and tested before organization-wide rollout, so legacy apps relied upon for business-critical systems don't suddenly crack under the weightof the security blanket thrown over them!
With BYOD now ubiquitous, and an expectation of IT standards being driven upwards by an increasingly IT-literate workforce, the variety of endpoint protection required and management facilities are increasing.
Information and communication
Every IT manager and provider know full well they've never received a pat on the back every time things “just work”. Therefore, even when things go right, as well as wrong, clear information should always be available to users and decision makers as to what is scheduled, what's happening at the moment and what changes have been made.
Every organization's cloud use is different – public, private, offerings from new startups or ‘long in the tooth' services from household names. All need effective management, as seamlessly as in-house systems are managed. Good RMM software can cover migration to the cloud, manage data while there and oversee interchange of data to and from different clouds and internal assets.
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