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Meet the Team | Dan Strait

April 21st, 2021 by admin

This week we'd like to introduce another member of our in-house tech support team Dan Strait. Dan has been with ICX since December 2019 and is currently a Tier 1 technical support representative. In this role, Dan assists customers both onsite and...

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Posted in: IT, ICX, Support

Tips to Improve WiFi Connectivity for Remote Workers

February 10th, 2021 by admin

With so many employees still working remotely amid the pandemic, the lifeline of their productivity is their Internet connection. In fact, PC Magazine reports that, “According to a survey conducted by WhistleOut (using online survey application Pollfish),...

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Posted in: IT, Support

Smart Work from Home Advice from LinkedIn CEO Jeff Weiner

April 29th, 2020 by admin

As the reality sets in that we may be working from home for longer than anyone initially anticipated, more CEOs and entrepreneurs who frequently work remotely are offering smart advice to bring the rest of us up to speed. According to Inc.com, LinkedIn...

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Posted in: ICX

Alert | Cybercrime Increase Due to COVID-19

March 25th, 2020 by admin

We are closely monitoring the impacts to our customers of COVID-19. One that has come to our attention is that cybercrime has dramatically increased over the last few days, and hackers are using COVID-19 to disguise emails to gain access to company...

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Posted in: Security, ICX, Support

Check Out Our New Client Portal!

March 11th, 2020 by admin

We've recently transitioned ticketing systems into ConnectWise, and we have a brand-new client portal that is much more user-friendly. Here are some highlights of the new system and how ICX clients can get started using it for your organization! Create...

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Posted in: Solutions, Support

Basic Tech Fix Tips to Try Before You Call

February 5th, 2020 by admin

We are always here on-demand to assist with any PC problem, but sometimes it's faster and easier to try to fix simple issues yourself first. Here are some basic tips we recommend you try first when you run into these common problems. For browser problems...

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Posted in: Solutions

Spoofing is Sneaky - Learn How to Avoid a Spoofing Attack

August 7th, 2019 by admin

Spoofing is a sneaky type of online fraud that tricks users and networks into believing that information is real when it’s actually fake. Typically, a cybercriminal will pose as a known, trusted person in your network (office typically) and they will...

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Posted in: Security

6 Tips to Spearheading Your Next Digital Transformation

July 17th, 2019 by admin

According to IDC, 40% of all technology spending will go toward digital transformations, with enterprises spending more than $2 trillion through 2019. But what exactly is that money funding? Things like integrated CRM, marketing, and customer service...

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Posted in: Solutions

Support You Can Count On

August 25th, 2018 by admin

Have you ever had to come to a grinding halt because your computer crashed? You need a service desk you can get a hold of ASAP and to get back on track before a minor work stoppage turns into a catastrophe. That's why our certified technicians...

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Posted in: Support


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