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News and Technology Articles

How Do Service Desk Solutions Improve Customer Service?

December 1st, 2023 by admin

Businesses have always invested in customer service to improve their customer's experience and the company's profitability. Service desk solutions are emerging as a means to accomplish their goal. Service desk solutions help businesses consolidate customer...

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Posted in: Solutions

What Are the Benefits of a Service Desk?

January 30th, 2023 by admin

Service desk services are an important part of IT service management. Service desks provide prompt, reliable customer service by responding to inquiries and resolving various technical issues that customers may experience or need help with. Common services...

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Posted in: Solutions

Meet the Team | Jud Gartner, Helpdesk Guru

May 19th, 2021 by admin

Another important member of our tenured tech support team is Jud Gartner who works as a Tier 3 Technician and handles a variety of higher-level client issues. Jud has been in technology since graduating college in 2008 where he started in crime prevention...

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Posted in: IT, Managed IT Services, Support

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