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Meet the Team | Alexandria Burgess

April 28th, 2021 by admin

A newer member of the ICX tech support team is Alexandria Burgess who started with ICX this past October. As a Service Desk Dispatcher, Alexandria works to monitor client metrics, handles trouble shooting calls, schedules service desk tickets for higher level technicians and provides guidance on escalations....

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Posted in: IT, Managed IT Services, Support

Tips to Make the Move to the Right IT Provider for Your Business

May 6th, 2020 by admin

If you're browsing our blog and resources, you may be interested in making the switch to a new IT service provider. A lot of ICX's loyal clients have been through the process of evaluating new providers before finding the right fit with us, and it can be a stressful process. Here are a few simple tips...

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Posted in: Managed IT Services, ICX

Alert | Cybercrime Increase Due to COVID-19

March 25th, 2020 by admin

We are closely monitoring the impacts to our customers of COVID-19. One that has come to our attention is that cybercrime has dramatically increased over the last few days, and hackers are using COVID-19 to disguise emails to gain access to company and personal information. Please read this relevant...

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Posted in: Security, ICX, Support

Patch Management 101

August 21st, 2019 by admin

One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas. Patches aim to: Fix security vulnerabilities Implement bug fixes Improve...

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Posted in: Security, Solutions, Support

Reasons Businesses Need Technology Consultants

July 31st, 2019 by admin

When businesses face a problem, IT consultants strive to resolve the issue by implementing technological strategies that enhance operations and eliminate significant production problems. Concerns that a company may face could include diminishing productivity, a decrease in customer trust and satisfaction,...

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Posted in: ICX, Support

Time for an IT Upgrade?

June 15th, 2019 by admin

Upgrading your systems doesn't have to be a hassle with ICX Managed Services. We will design, implement, and manage your entire IT infrastructure for you but, it is imperative to know when it's time to upgrade your current networks because it could be potentially running your business to the ground....

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Posted in: Managed IT Services, Solutions

ICX Managed Services Recognized by Jacksonville Business Journal

July 15th, 2018 by admin

ICX Managed Services was founded in 2010 with the objective to provide day-to-day monitoring and management of networks for small to mid-enterprise organizations. Since its founding, ICX provides services to clients in 16 states and is looking to expand into new markets. "We make technology simpler...

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Posted in: ICX

ICX Managed Services Ranked Among Top 501 Global Managed Service Providers by Channel Futures

July 7th, 2018 by admin

11th Annual MSP 501 Identifies World’s Most Forward-Thinking MSPs & Leading Trends in Managed Services ICX Managed Services ranks among the world’s 501 most strategic and innovative managed service providers (MSPs), according to Channel Futures 11th-annual MSP 501 Worldwide Company Rankings....

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Posted in: ICX, Press Release

Service Desk

March 23rd, 2018 by admin

It's 2pm on a Friday, the finish line is within your sights. You are imagining that lazy Saturday morning you have been longing for since Wednesday, when your computer crashes! That proposal you were working on for a big client...gone, there goes your hope of a relaxing weekend. Instead, you may...

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Posted in: Solutions

ICX Managed Services

May 22nd, 2017 by admin

Rob Loiselle and Bill Woody with ICX Managed Services join us on Buzz TV. ICX Managed Services from Buzz Media Group - BUZZ TV on Vimeo. ...

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Posted in: ICX

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