July 17th, 2023 by admin
In today's rapidly evolving digital landscape, staying ahead of the curve and maintaining a competitive edge requires businesses and individuals to embrace the latest technological advancements. However, keeping up with the constant stream of technological...
Posted in: IT
June 16th, 2023 by admin
Customer service is essential for any business. It sets the tone for customer relationships and can help build loyalty. Good customer service starts from the top down, with a well-designed and functional support system to ensure that all...
Posted in: Solutions
May 23rd, 2023 by admin
Remote Monitoring and Management (RMM) is a technology that monitors and manages computers, networks, and other IT systems remotely. It enables administrators, engineers, or technicians to proactively detect issues, resolve problems quickly and maintain...
Posted in: IT, Managed IT Services, Solutions
April 26th, 2023 by admin
Managed IT services are the practice of outsourcing day-to-day IT management and computer network maintenance activities for an organization. With managed IT services, a company can outsource its IT operations to a third-party firm that specializes...
Posted in: Managed IT Services
March 21st, 2023 by admin
Technology-as-a-service (TaaS) is a new business model that enables organizations to access the latest technologies without making large upfront investments in technology hardware or software. It is similar to the traditional Software as a Service (SaaS)...
Posted in: Solutions
March 10th, 2023 by admin
Cloud computing is a method of delivering information technology services and resources over the internet. It enables businesses to access software, platforms, storage, networks, and other IT resources that are hosted in an off-site data center instead...
Posted in: Solutions
January 30th, 2023 by admin
Service desk services are an important part of IT service management. Service desks provide prompt, reliable customer service by responding to inquiries and resolving various technical issues that customers may experience or need help with. Common services...
Posted in: Solutions
November 23rd, 2022 by admin
As a business owner, you need to have access to the latest tools and software in order to stay competitive. Microsoft Office 365 solutions offer you the latest versions of the most popular productivity software, including Word, Excel, PowerPoint, and...
Posted in: Solutions
November 2nd, 2022 by admin
As the 21st century dawned, the world witnessed the emergence of a new technology that would revolutionize communication and information sharing – the computer cloud. No longer did information have to be stored on a physical computer – it...
Posted in: Solutions
September 26th, 2022 by admin
Technology is ever-advancing, and businesses are powering through. However, do you know what else is massively taking leaps and bounds and impacting the industry? Malware and other technical problems arise in your systems and can reduce a business’...
Posted in: Managed IT Services, Solutions, Support
September 14th, 2022 by admin
Some companies often sideline the thought of having a proper disaster recovery or business continuity plan. Living in their bubble of a perfectly running business, reality often hits when an unexpected condition or any form of disaster occurs. Operations...
Posted in: Solutions
October 6th, 2021 by admin
Technology can make our lives easy and convenient, but you need to be at least a little savvy. Here are some smart simple tech tips for the fall: Make relevant updates. Smart phone and PC operating systems update every few months, and updating can...
Posted in: Managed IT Services, ICX, Solutions
September 8th, 2021 by admin
The data network your business runs on, also known as your network, is the backbone of every business, small and large. It is the pipeline of productivity that drives business success. Your staff needs to access mission-critical information by connecting...
Posted in: Solutions
August 18th, 2021 by admin
RingCentral harnesses the power of the cloud to help today's modern, mobile businesses communicate faster, smarter, and more effectively than ever before. Built on a secure and reliable cloud communication and collaboration platform, RingCentral goes...
Posted in: Managed IT Services, Solutions, Support
August 11th, 2021 by admin
Our talented Service Desk support team are the backbone of the I.T. Managed Services solutions we deliver every day. They can troubleshoot and fix a variety of simple or complex problems with your device so your work day can continue being productive....
April 14th, 2021 by admin
A war cannot be won on one front with a single arsenal–you need a well-trained army, navy, and air force. Likewise, fending off criminal hackers requires a diverse pool of technologies, trained security experts, and tried and tested practices...
February 17th, 2021 by admin
With the majority of people today still working remotely, the 40-hour workweek has been digitized. That has its own challenges. How can you ensure quality communication virtually? Here are some ideas to improve communication during this period of remote...
Posted in: Managed IT Services, Solutions
January 20th, 2021 by admin
A new concept is sweeping IT managed services, and it makes perfect sense. Everything as a service (XaaS) is the concept of calling up software components across a network. It is a subset of cloud computing, and it is the essence of a variety of solutions...
Posted in: Solutions
January 6th, 2021 by admin
This is a news flash for all Microsoft 365 users. Microsoft 365 is not automatically protected. But it's hosted, in the 'cloud,' it must be secure, right? As organizations increasingly move data into cloud-based applications, many believe that traditional...
November 11th, 2020 by admin
In 2019, ransomware attacks impacted 89 college, universities, and school districts, 113 state, and municipal governments and agencies, and 764 healthcare providers - and those are heavily protected organizations! There are countless tools that managed...
October 14th, 2020 by admin
Now that most US workers are 6+ months into working remotely, we have all made some changes in the ways we work, collaborate, and communicate. A boon of high-tech cloud software is available to make this easier and more fluid than ever before, which...
Posted in: Managed IT Services, ICX, Solutions
September 16th, 2020 by admin
At the outset of enterprise computing, information technology services and management were focused on a break/fix basis, meaning computer systems were only managed by an expert when they did not work, necessitating a technician to come out to fix it....
August 12th, 2020 by admin
Most enterprise workloads are now in the cloud. Among the many different cloud computing options is Infrastructure as a Service (IaaS). This article will explain what IaaS is, as well as the advantages and disadvantages of using it. What is Infrastructure...
Posted in: Solutions
July 8th, 2020 by admin
Microsoft Office 365 is an all-inclusive solution for small to medium-sized businesses because it's both feature-rich and scalable to fit your business's needs as you grow. Microsoft 365 can help your employees work together in new and more...
June 24th, 2020 by admin
Having issues with your network? No need to worry, our support team has got your back! The quality of our service is unmatched in Florida. We employ a tailored approach by studying the framework of your IT setup and leveraging our knowledge and expertise...
Posted in: Managed IT Services
June 17th, 2020 by admin
There's a common misconception among SaaS (Software as a Service or cloud) users that backup isn't necessary for their data because it exists in the cloud. However, this is patently false. SaaS applications are just as vulnerable to data loss as on-premise...
Posted in: Solutions
June 10th, 2020 by admin
A recent study commissioned by the World Bank Group estimates there are between 365-445 million small-to-medium-sized businesses (SMBs) in emerging markets around the world, employing up to 60 percent of the total workforce. As these businesses...
May 6th, 2020 by admin
If you're browsing our blog and resources, you may be interested in making the switch to a new IT service provider. A lot of ICX's loyal clients have been through the process of evaluating new providers before finding the right fit with us, and it can...
Posted in: Managed IT Services, ICX
April 8th, 2020 by admin
While everyone scrambled over the last few weeks to get laptops and send in-office employees to work from home, a few essential tools may have been overlooked in the process. Many small business owners may not realize that the network and PC monitoring...
Posted in: Managed IT Services, Solutions, Support
March 11th, 2020 by admin
We've recently transitioned ticketing systems into ConnectWise, and we have a brand-new client portal that is much more user-friendly. Here are some highlights of the new system and how ICX clients can get started using it for your organization! Create...
February 12th, 2020 by admin
As your business grows, your natural dependency on technology to run your operations grows in stride. So, selecting an IT managed services partner is probably high on your priority list. But where do you start? Here’s a quick guide to help you determine...
Posted in: Support
November 19th, 2019 by admin
Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management...
Posted in: IT, Managed IT Services, Solutions, Support
November 6th, 2019 by admin
As discussed in last week’s blog, Why All Networks Require Maintenance, it is clear how important consistent on-going network maintenance is to your businesses’ security and productivity. Good network maintenance doesn’t have to cost an arm and a leg...
Posted in: Solutions
October 16th, 2019 by admin
Gig-speed internet is shorthand for broadband service with up to gigabit-per-second download speeds and it’s the fancy new thing on the market. Although it might seem like having ultra-fast internet is necessary in your business, the truth is signing...
September 18th, 2019 by admin
As time marches on, cyberattacks grow more sophisticated, more malicious, and more widespread. And with advanced cybercriminals finding new ways into organizations, businesses of every size risk being attacked. So, today’s companies need to understand...
August 21st, 2019 by admin
One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas. Patches aim to: Fix...
July 3rd, 2019 by admin
The value of ‘managed’ or ‘outsourced IT services’ are many, but it comes down to risk vs. reward. Businesses are always trying to cut overhead while gaining revenue. It’s that delicate balance between output and earnings...
Posted in: IT, Managed IT Services, Security, Solutions
June 15th, 2019 by admin
Upgrading your systems doesn't have to be a hassle with ICX Managed Services. We will design, implement, and manage your entire IT infrastructure for you but, it is imperative to know when it's time to upgrade your current networks because it could...
Posted in: Managed IT Services, Solutions
April 24th, 2019 by admin
When it comes to IT, it's never a matter of "if" the tech your using will run into a problem but "when" as it's an inevitability that something will go wrong. From technical errors to human errors an issue will arise, and someone...
August 1st, 2018 by admin
At ICX we can help support your business objectives by designing an infrastructure that keeps you growing! With today’s ever evolving technology, your business success depends on staying ahead of the competition, and that starts with a solid foundation....
Posted in: Solutions
May 14th, 2018 by admin
World's Leading Technology Distributor Recognizes ICX Managed Services as an Elite IT Service Provider We are proud to announce that we have been selected as a member of the Trust X Alliance. Founded by the world's largest technology...
Posted in: Press Release
