November 1st, 2023 by admin
Ever rushed to a meeting only to find your laptop has decided to freeze? Spent nights backing up data, fearing hardware failure? We get it ‐ technology can be both a blessing and a bane. You want to focus on elevating your business, dreaming...
Posted in: Managed IT Services
October 16th, 2023 by admin
In the modern business landscape, productivity is the cornerstone of success. To gain a competitive edge, companies are increasingly turning to customized network designs to optimize their operations. A one-size-fits-all approach to networking no...
Posted in: Solutions
October 3rd, 2023 by admin
In an increasingly digital age, businesses rely heavily on technology to operate efficiently and deliver services to clients. With IT infrastructure becoming more and more complex, we need newer and easier solutions to the problem. This is...
Posted in: Managed IT Services
August 2nd, 2023 by admin
In a rapidly evolving digital landscape, staying connected has become an indispensable aspect of both our personal and professional lives. Innovative and versatile technologies are rapidly replacing traditional telephone systems, and at the forefront...
Posted in: Solutions
May 23rd, 2023 by admin
Remote Monitoring and Management (RMM) is a technology that monitors and manages computers, networks, and other IT systems remotely. It enables administrators, engineers, or technicians to proactively detect issues, resolve problems quickly and maintain...
Posted in: IT, Managed IT Services, Solutions
May 10th, 2023 by admin
Managed print services (MPS) are becoming increasingly popular among businesses of all sizes. MPS is a comprehensive approach to managing, maintaining, and updating a business's entire suite of printing devices and their associated software and hardware....
Posted in: Managed IT Services
April 26th, 2023 by admin
Managed IT services are the practice of outsourcing day-to-day IT management and computer network maintenance activities for an organization. With managed IT services, a company can outsource its IT operations to a third-party firm that specializes...
Posted in: Managed IT Services
March 21st, 2023 by admin
Technology-as-a-service (TaaS) is a new business model that enables organizations to access the latest technologies without making large upfront investments in technology hardware or software. It is similar to the traditional Software as a Service (SaaS)...
Posted in: Solutions
November 23rd, 2022 by admin
As a business owner, you need to have access to the latest tools and software in order to stay competitive. Microsoft Office 365 solutions offer you the latest versions of the most popular productivity software, including Word, Excel, PowerPoint, and...
Posted in: Solutions
November 2nd, 2022 by admin
As the 21st century dawned, the world witnessed the emergence of a new technology that would revolutionize communication and information sharing – the computer cloud. No longer did information have to be stored on a physical computer – it...
Posted in: Solutions
September 26th, 2022 by admin
Technology is ever-advancing, and businesses are powering through. However, do you know what else is massively taking leaps and bounds and impacting the industry? Malware and other technical problems arise in your systems and can reduce a business’...
Posted in: Managed IT Services, Solutions, Support
November 10th, 2021 by admin
It used to be that ‘managed I.T. services’ meant some call center offshore with people you didn’t know and who didn’t understand your business. Well not today. Now, we work one-on-one with our business clients to tailor unique...
Posted in: IT, Managed IT Services, Solutions
September 22nd, 2021 by admin
We are excited to share a new cybersecurity partner for our managed services clients – SKOUT Cybersecurity! With this partnership we are able to provide a variety of new or improved cybersecurity options for clients big and small....
Posted in: Solutions
September 8th, 2021 by admin
The data network your business runs on, also known as your network, is the backbone of every business, small and large. It is the pipeline of productivity that drives business success. Your staff needs to access mission-critical information by connecting...
Posted in: Solutions
July 21st, 2021 by admin
The MSP 501 list identifies the most prestigious managed service providers from around the world based on their growth and innovation. ICX has been named #172! Check out the whole list here: 2021 Channel Futures MSP 501 rankings. ...
Posted in: Press Release
June 23rd, 2021 by admin
We wanted to share a great webinar that took place recently which was hosted by two partners of ICX. Bates Security focuses on physical security including fire, burglar, access control and camera systems and Heron Managed Services is a fellow IT managed...
May 19th, 2021 by admin
Another important member of our tenured tech support team is Jud Gartner who works as a Tier 3 Technician and handles a variety of higher-level client issues. Jud has been in technology since graduating college in 2008 where he started in crime prevention...
Posted in: IT, Managed IT Services, Support
May 12th, 2021 by admin
While we love blogging to share knowledge and news, we are thrilled to contribute some articles over the next few months to the Jacksonville Business Journal to reach a wider audience. Under the Thought Leadership section of the Jax Business Journal website,...
Posted in: Managed IT Services, Security, Solutions
April 28th, 2021 by admin
A newer member of the ICX tech support team is Alexandria Burgess who started with ICX this past October. As a Service Desk Dispatcher, Alexandria works to monitor client metrics, handles trouble shooting calls, schedules service desk tickets for higher...
Posted in: IT, Managed IT Services, Support
January 20th, 2021 by admin
A new concept is sweeping IT managed services, and it makes perfect sense. Everything as a service (XaaS) is the concept of calling up software components across a network. It is a subset of cloud computing, and it is the essence of a variety of solutions...
Posted in: Solutions
December 2nd, 2020 by admin
Since Windows Virtual Desktop (WVD) entered General Availability in October 2019, it has rapidly gained popularity among enterprises, government, and educational institutions. Beyond the technological advantages that WVD brings to the table, several...
Posted in: Solutions
September 30th, 2020 by admin
Cybersecurity is important. On that point, we all agree. But maintaining focus on your cybersecurity protocols throughout doing business is where most companies fail. On average, Websites are attacked 94 times per day. Taking your attention off cybersecurity...
Posted in: Security
September 16th, 2020 by admin
At the outset of enterprise computing, information technology services and management were focused on a break/fix basis, meaning computer systems were only managed by an expert when they did not work, necessitating a technician to come out to fix it....
August 5th, 2020 by admin
While the world has grappled with how to stop the spread of COVID-19, essential workers like managed service providers have also had to adapt our business practices to protect our employees rapidly, their families, and our community. In addition to...
June 10th, 2020 by admin
A recent study commissioned by the World Bank Group estimates there are between 365-445 million small-to-medium-sized businesses (SMBs) in emerging markets around the world, employing up to 60 percent of the total workforce. As these businesses...
February 12th, 2020 by admin
As your business grows, your natural dependency on technology to run your operations grows in stride. So, selecting an IT managed services partner is probably high on your priority list. But where do you start? Here’s a quick guide to help you determine...
Posted in: Support
January 27th, 2020 by admin
Comprehensive cybersecurity sounds like an impossible-to-achieve oxymoron in today’s highly digital and vulnerable world. But it’s not. We partner with Arctic Wolf to provide comprehensive managed detection and response for your business with 24x7...
Posted in: Security
December 11th, 2019 by admin
As both an IT managed service provider and a busy office with team members working both in and out of the office, we utilize Microsoft Teams, a part of the Office 365 cloud suite, quite regularly. Among the features we enjoy the most is the ability...
Posted in: Managed IT Services
November 19th, 2019 by admin
Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management...
Posted in: IT, Managed IT Services, Solutions, Support
November 6th, 2019 by admin
As discussed in last week’s blog, Why All Networks Require Maintenance, it is clear how important consistent on-going network maintenance is to your businesses’ security and productivity. Good network maintenance doesn’t have to cost an arm and a leg...
Posted in: Solutions
October 30th, 2019 by admin
Recent estimates revealed that 80% of total IT costs occur after the initial purchase, making network maintenance decisions even more critical than asset acquisition talks. Networks need maintenance because they are the lifeblood of your operations...
Posted in: Managed IT Services
October 23rd, 2019 by admin
Modern businesses are all struggling with the growing threat of ransomware attacks. We deal with them all the time here at ICX, often spotting them and stopping them before our clients even become aware they are happening. The consensus on the best...
Posted in: Security
October 9th, 2019 by admin
We recently dealt with a very sneaky phishing attack and wanted to share it so you don’t fall victim to this too! A client looked up what they thought was the customer service team for the software they were having issues with. However, what they found...
September 18th, 2019 by admin
As time marches on, cyberattacks grow more sophisticated, more malicious, and more widespread. And with advanced cybercriminals finding new ways into organizations, businesses of every size risk being attacked. So, today’s companies need to understand...
September 11th, 2019 by admin
Cybersecurity is an important topic for our clients, but it encompasses a lot of different things. Managing cyber risk entails dealing with sprawling networks, endpoints ranging from work PCs to personal smartphones, and cybercriminals using increasingly...
Posted in: Security
August 21st, 2019 by admin
One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas. Patches aim to: Fix...
June 15th, 2019 by admin
Upgrading your systems doesn't have to be a hassle with ICX Managed Services. We will design, implement, and manage your entire IT infrastructure for you but, it is imperative to know when it's time to upgrade your current networks because it could...
Posted in: Managed IT Services, Solutions
May 25th, 2019 by admin
For every hour that your servers, networks, and systems are down, your business is losing money. One hour of downtime can cost your business well over $80,000 in lost revenue and expenses, and this cost can significantly increase the longer an outage...
Posted in: Solutions
November 16th, 2018 by admin
Owning a printer for your business can be expensive. The constant cost of ink and paper alone can dig massive holes into your budget, while other costs like maintenance or buying replacement parts can make a printer worth far more trouble than they're...
Posted in: Solutions
October 15th, 2018 by admin
Are you expecting fast growth with lots of new hires in the next few years? Or expanding to multiple offices that need to stay connected? A good business technology provider recognizes the various needs of these situations...
Posted in: Solutions
July 15th, 2018 by admin
ICX Managed Services was founded in 2010 with the objective to provide day-to-day monitoring and management of networks for small to mid-enterprise organizations. Since its founding, ICX provides services to clients in 16 states and is looking to expand...
Posted in: ICX
July 7th, 2018 by admin
11th Annual MSP 501 Identifies World’s Most Forward-Thinking MSPs & Leading Trends in Managed Services ICX Managed Services ranks among the world’s 501 most strategic and innovative managed service providers (MSPs), according to Channel...
Posted in: ICX, Press Release
June 20th, 2018 by admin
It served you well for years, usually printing properly and helping you with your work. But now it’s old and tired, dusty, and prone to malfunction more often than it works. So, take some time and say your goodbyes, because after you switch to ICX Managed...
Posted in: Solutions
March 23rd, 2018 by admin
It's 2pm on a Friday, the finish line is within your sights. You are imagining that lazy Saturday morning you have been longing for since Wednesday, when your computer crashes! That proposal you were working on for a big client...gone, there goes...
Posted in: Solutions
May 22nd, 2017 by admin
Rob Loiselle and Bill Woody with ICX Managed Services join us on Buzz TV. ICX Managed Services from Buzz Media Group - BUZZ TV on Vimeo. ...
Posted in: ICX
