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Meet Our New Partner SKOUT Cybersecurity!

September 22nd, 2021 by admin

We are excited to share a new cybersecurity partner for our managed services clients – SKOUT Cybersecurity! With this partnership we are able to provide a variety of new or improved cybersecurity options for clients big and small....

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Posted in: Solutions

Never Ignore These Signs You May Need a Network Upgrade

September 8th, 2021 by admin

The data network your business runs on, also known as your network, is the backbone of every business, small and large. It is the pipeline of productivity that drives business success. Your staff needs to access mission-critical information by connecting...

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Posted in: Solutions

ICX Managed Services Ranks #172 on Channel Futures MSP 501

July 21st, 2021 by admin

The MSP 501 list identifies the most prestigious managed service providers from around the world based on their growth and innovation. ICX has been named #172! Check out the whole list here: 2021 Channel Futures MSP 501 rankings. ...

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Posted in: Press Release

Where Physical Security and Cybersecurity Intersect for Your Business

June 23rd, 2021 by admin

We wanted to share a great webinar that took place recently which was hosted by two partners of ICX. Bates Security focuses on physical security including fire, burglar, access control and camera systems and Heron Managed Services is a fellow IT managed...

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Posted in: Security, Solutions

Meet the Team | Jud Gartner, Helpdesk Guru

May 19th, 2021 by admin

Another important member of our tenured tech support team is Jud Gartner who works as a Tier 3 Technician and handles a variety of higher-level client issues. Jud has been in technology since graduating college in 2008 where he started in crime prevention...

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Posted in: IT, Managed IT Services, Support

ICX Articles Featured on the Jacksonville Business Journal!

May 12th, 2021 by admin

While we love blogging to share knowledge and news, we are thrilled to contribute some articles over the next few months to the Jacksonville Business Journal to reach a wider audience. Under the Thought Leadership section of the Jax Business Journal website,...

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Posted in: Managed IT Services, Security, Solutions

Meet the Team | Alexandria Burgess

April 28th, 2021 by admin

A newer member of the ICX tech support team is Alexandria Burgess who started with ICX this past October. As a Service Desk Dispatcher, Alexandria works to monitor client metrics, handles trouble shooting calls, schedules service desk tickets for higher...

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Posted in: IT, Managed IT Services, Support

The Age of Everything as a Service

January 20th, 2021 by admin

A new concept is sweeping IT managed services, and it makes perfect sense. Everything as a service (XaaS) is the concept of calling up software components across a network. It is a subset of cloud computing, and it is the essence of a variety of solutions...

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Posted in: Solutions

The Big Benefits of Windows Virtual Desktop (WVD)

December 2nd, 2020 by admin

Since Windows Virtual Desktop (WVD) entered General Availability in October 2019, it has rapidly gained popularity among enterprises, government, and educational institutions. Beyond the technological advantages that WVD brings to the table, several...

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Posted in: Solutions

Cybersecurity Mindfulness for Your Business

September 30th, 2020 by admin

Cybersecurity is important. On that point, we all agree. But maintaining focus on your cybersecurity protocols throughout doing business is where most companies fail. On average, Websites are attacked 94 times per day. Taking your attention off cybersecurity...

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Posted in: Security

The Evolution of IT Managed Services

September 16th, 2020 by admin

At the outset of enterprise computing, information technology services and management were focused on a break/fix basis, meaning computer systems were only managed by an expert when they did not work, necessitating a technician to come out to fix it....

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Posted in: Security, Solutions

Adapting to Deliver Service Throughout COVID-19

August 5th, 2020 by admin

While the world has grappled with how to stop the spread of COVID-19, essential workers like managed service providers have also had to adapt our business practices to protect our employees rapidly, their families, and our community. In addition to...

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Posted in: Security, Solutions

Managed Power - Stop Power Loss Service Calls Forever

June 10th, 2020 by admin

A recent study commissioned by the World Bank Group estimates there are between 365-445 million small-to-medium-sized businesses (SMBs) in emerging markets around the world, employing up to 60 percent of the total workforce. As these businesses...

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Posted in: Solutions, Support

Tips to Choosing an IT Managed Services Provider in Jacksonville

February 12th, 2020 by admin

As your business grows, your natural dependency on technology to run your operations grows in stride. So, selecting an IT managed services partner is probably high on your priority list. But where do you start? Here’s a quick guide to help you determine...

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Posted in: Support

Cybersecurity Managed Detection and Response Explained

January 27th, 2020 by admin

Comprehensive cybersecurity sounds like an impossible-to-achieve oxymoron in today’s highly digital and vulnerable world. But it’s not. We partner with Arctic Wolf to provide comprehensive managed detection and response for your business with 24x7...

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Posted in: Security

The Beauty of Collaboration with Microsoft 365's 'Teams' Chat Function

December 11th, 2019 by admin

As both an IT managed service provider and a busy office with team members working both in and out of the office, we utilize Microsoft Teams, a part of the Office 365 cloud suite, quite regularly. Among the features we enjoy the most is the ability...

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Posted in: Managed IT Services

While You’re Away – The Fraudsters Will Play

November 19th, 2019 by admin

Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management...

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Posted in: IT, Managed IT Services, Solutions, Support

The Benefits of Excellent Network Maintenance

November 6th, 2019 by admin

As discussed in last week’s blog, Why All Networks Require Maintenance, it is clear how important consistent on-going network maintenance is to your businesses’ security and productivity. Good network maintenance doesn’t have to cost an arm and a leg...

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Posted in: Solutions

Why All Networks Require Maintenance

October 30th, 2019 by admin

Recent estimates revealed that 80% of total IT costs occur after the initial purchase, making network maintenance decisions even more critical than asset acquisition talks. Networks need maintenance because they are the lifeblood of your operations...

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Posted in: Managed IT Services

Prevent Ransomware Attacks with Access Controls and Good PAM Practices

October 23rd, 2019 by admin

Modern businesses are all struggling with the growing threat of ransomware attacks. We deal with them all the time here at ICX, often spotting them and stopping them before our clients even become aware they are happening. The consensus on the best...

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Posted in: Security

How a Real Phishing Attack Can Happen

October 9th, 2019 by admin

We recently dealt with a very sneaky phishing attack and wanted to share it so you don’t fall victim to this too! A client looked up what they thought was the customer service team for the software they were having issues with. However, what they found...

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Posted in: Security, ICX

The Real Costs of Data Breaches

September 18th, 2019 by admin

As time marches on, cyberattacks grow more sophisticated, more malicious, and more widespread. And with advanced cybercriminals finding new ways into organizations, businesses of every size risk being attacked. So, today’s companies need to understand...

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Posted in: Security, Solutions, Support

8 Metrics to Help Quantify Your Businesses' Cyber Risk

September 11th, 2019 by admin

Cybersecurity is an important topic for our clients, but it encompasses a lot of different things. Managing cyber risk entails dealing with sprawling networks, endpoints ranging from work PCs to personal smartphones, and cybercriminals using increasingly...

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Posted in: Security

Patch Management 101

August 21st, 2019 by admin

One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas. Patches aim to: Fix...

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Posted in: Security, Solutions, Support

Time for an IT Upgrade?

June 15th, 2019 by admin

Upgrading your systems doesn't have to be a hassle with ICX Managed Services. We will design, implement, and manage your entire IT infrastructure for you but, it is imperative to know when it's time to upgrade your current networks because it could...

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Posted in: Managed IT Services, Solutions

Reduce Downtime with Remote Monitoring

May 25th, 2019 by admin

For every hour that your servers, networks, and systems are down, your business is losing money. One hour of downtime can cost your business well over $80,000 in lost revenue and expenses, and this cost can significantly increase the longer an outage...

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Posted in: Solutions

Cut the Costs of Printing with Managed Print Services

November 16th, 2018 by admin

Owning a printer for your business can be expensive. The constant cost of ink and paper alone can dig massive holes into your budget, while other costs like maintenance or buying replacement parts can make a printer worth far more trouble than they're...

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Posted in: Solutions

Bringing It All Together

October 15th, 2018 by admin

Are you expecting fast growth with lots of new hires in the next few years? Or expanding to multiple offices that need to stay connected? A good business technology provider recognizes the various needs of these situations...

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Posted in: Solutions

ICX Managed Services Recognized by Jacksonville Business Journal

July 15th, 2018 by admin

ICX Managed Services was founded in 2010 with the objective to provide day-to-day monitoring and management of networks for small to mid-enterprise organizations. Since its founding, ICX provides services to clients in 16 states and is looking to expand...

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Posted in: ICX

ICX Managed Services Ranked Among Top 501 Global Managed Service Providers by Channel Futures

July 7th, 2018 by admin

11th Annual MSP 501 Identifies World’s Most Forward-Thinking MSPs & Leading Trends in Managed Services ICX Managed Services ranks among the world’s 501 most strategic and innovative managed service providers (MSPs), according to Channel...

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Posted in: ICX, Press Release

Say Goodbye to Your Old Printer

June 20th, 2018 by admin

It served you well for years, usually printing properly and helping you with your work. But now it’s old and tired, dusty, and prone to malfunction more often than it works. So, take some time and say your goodbyes, because after you switch to ICX Managed...

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Posted in: Solutions

Service Desk

March 23rd, 2018 by admin

It's 2pm on a Friday, the finish line is within your sights. You are imagining that lazy Saturday morning you have been longing for since Wednesday, when your computer crashes! That proposal you were working on for a big client...gone, there goes...

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Posted in: Solutions

ICX Managed Services

May 22nd, 2017 by admin

Rob Loiselle and Bill Woody with ICX Managed Services join us on Buzz TV. ICX Managed Services from Buzz Media Group - BUZZ TV on Vimeo. ...

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Posted in: ICX


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