January 30th, 2023 by admin
Service desk services are an important part of IT service management. Service desks provide prompt, reliable customer service by responding to inquiries and resolving various technical issues that customers may experience or need help with. Common services...
Posted in: Solutions
January 8th, 2023 by admin
The cloud is quickly becoming an essential part of any business's technology strategy. It provides cost savings and improved scalability, and the agility of cloud-based services allows businesses to focus more on their core operations. By leveraging...
Posted in: Managed IT Services, ICX, Solutions, Support
November 23rd, 2022 by admin
As a business owner, you need to have access to the latest tools and software in order to stay competitive. Microsoft Office 365 solutions offer you the latest versions of the most popular productivity software, including Word, Excel, PowerPoint, and...
Posted in: Solutions
October 31st, 2022 by admin
There are many reasons why a business should consider using VoIP (Voice over Internet Protocol) technology. Here are just a few of the many benefits that VoIP can offer: Cost savings With VoIP, you can make calls using your existing broadband...
Posted in: Solutions
September 14th, 2022 by admin
Some companies often sideline the thought of having a proper disaster recovery or business continuity plan. Living in their bubble of a perfectly running business, reality often hits when an unexpected condition or any form of disaster occurs. Operations...
Posted in: Solutions
November 10th, 2021 by admin
It used to be that ‘managed I.T. services’ meant some call center offshore with people you didn’t know and who didn’t understand your business. Well not today. Now, we work one-on-one with our business clients to tailor unique...
Posted in: IT, Managed IT Services, Solutions
October 27th, 2021 by admin
As a partner of RingCentral, we know that flexibility and features are the keys to your businesses' success. Your workers are more disbursed today than ever before which means you need to optimize your communications workflow and how clients/vendors...
Posted in: Solutions
October 6th, 2021 by admin
Technology can make our lives easy and convenient, but you need to be at least a little savvy. Here are some smart simple tech tips for the fall: Make relevant updates. Smart phone and PC operating systems update every few months, and updating can...
Posted in: Managed IT Services, ICX, Solutions
September 8th, 2021 by admin
The data network your business runs on, also known as your network, is the backbone of every business, small and large. It is the pipeline of productivity that drives business success. Your staff needs to access mission-critical information by connecting...
Posted in: Solutions
September 1st, 2021 by admin
Classrooms have never been more connected, and because of that, they've never been more vulnerable to internet-powered threats. Many students are issued laptops or tablets instead of textbooks, while teachers and administrators rely on dozens of apps...
August 11th, 2021 by admin
Our talented Service Desk support team are the backbone of the I.T. Managed Services solutions we deliver every day. They can troubleshoot and fix a variety of simple or complex problems with your device so your work day can continue being productive....
July 28th, 2021 by admin
You may recall that in January 2021 we posted a blog called 'Think Your SaaS Data is Automatically Secured? Think Again.' In that post we made the case for having a strong backup solution for any of your cloud-hosted business applications, even Microsoft...
June 23rd, 2021 by admin
We wanted to share a great webinar that took place recently which was hosted by two partners of ICX. Bates Security focuses on physical security including fire, burglar, access control and camera systems and Heron Managed Services is a fellow IT managed...
June 2nd, 2021 by admin
If you've recovered from the excitement after our first two articles on the Jacksonville Business Journal that published online in May, hold onto your hats because we have two NEW articles just published for June! This month we covered: How to unlock...
Posted in: Managed IT Services, Security, Solutions
May 12th, 2021 by admin
While we love blogging to share knowledge and news, we are thrilled to contribute some articles over the next few months to the Jacksonville Business Journal to reach a wider audience. Under the Thought Leadership section of the Jax Business Journal website,...
Posted in: Managed IT Services, Security, Solutions
April 14th, 2021 by admin
A war cannot be won on one front with a single arsenal–you need a well-trained army, navy, and air force. Likewise, fending off criminal hackers requires a diverse pool of technologies, trained security experts, and tried and tested practices...
March 24th, 2021 by admin
We are excited to share new Microsoft 365 features that are on the horizon for release to existing and new users soon! If you don't use ICX to manage your Microsoft 365 setup, users, and security now is a great time to make the switch. Request a quote...
Posted in: Managed IT Services, Solutions
February 17th, 2021 by admin
With the majority of people today still working remotely, the 40-hour workweek has been digitized. That has its own challenges. How can you ensure quality communication virtually? Here are some ideas to improve communication during this period of remote...
Posted in: Managed IT Services, Solutions
January 20th, 2021 by admin
A new concept is sweeping IT managed services, and it makes perfect sense. Everything as a service (XaaS) is the concept of calling up software components across a network. It is a subset of cloud computing, and it is the essence of a variety of solutions...
Posted in: Solutions
January 13th, 2021 by admin
Not be alarmist, but ransomware wreaked havoc in 2020. It may be even worse this year. The average ransom payment jumped 31% to $233,817 in the third quarter from the second quarter, according to a report from Coveware. Average ransom payment? Up to...
Posted in: Managed IT Services, Security, Solutions
January 6th, 2021 by admin
This is a news flash for all Microsoft 365 users. Microsoft 365 is not automatically protected. But it's hosted, in the 'cloud,' it must be secure, right? As organizations increasingly move data into cloud-based applications, many believe that traditional...
December 16th, 2020 by admin
When your server goes down, so does your productivity. We work with leading remote management and monitoring provider Datto to make sure our clients have the fastest downtime recovery anywhere by using server virtualization. Server virtualization...
Posted in: Solutions
November 11th, 2020 by admin
In 2019, ransomware attacks impacted 89 college, universities, and school districts, 113 state, and municipal governments and agencies, and 764 healthcare providers - and those are heavily protected organizations! There are countless tools that managed...
September 30th, 2020 by admin
Cybersecurity is important. On that point, we all agree. But maintaining focus on your cybersecurity protocols throughout doing business is where most companies fail. On average, Websites are attacked 94 times per day. Taking your attention off cybersecurity...
Posted in: Security
September 16th, 2020 by admin
At the outset of enterprise computing, information technology services and management were focused on a break/fix basis, meaning computer systems were only managed by an expert when they did not work, necessitating a technician to come out to fix it....
September 9th, 2020 by admin
We talk about cybersecurity all the time because it's the #1 concern of our clients. That's why we partner with smart cybersecurity solution firms like Arctic Wolf to deploy the best tools available for our clients. Our Arctic Wolf offerings for managed...
August 5th, 2020 by admin
While the world has grappled with how to stop the spread of COVID-19, essential workers like managed service providers have also had to adapt our business practices to protect our employees rapidly, their families, and our community. In addition to...
June 17th, 2020 by admin
There's a common misconception among SaaS (Software as a Service or cloud) users that backup isn't necessary for their data because it exists in the cloud. However, this is patently false. SaaS applications are just as vulnerable to data loss as on-premise...
Posted in: Solutions
June 10th, 2020 by admin
A recent study commissioned by the World Bank Group estimates there are between 365-445 million small-to-medium-sized businesses (SMBs) in emerging markets around the world, employing up to 60 percent of the total workforce. As these businesses...
April 8th, 2020 by admin
While everyone scrambled over the last few weeks to get laptops and send in-office employees to work from home, a few essential tools may have been overlooked in the process. Many small business owners may not realize that the network and PC monitoring...
Posted in: Managed IT Services, Solutions, Support
March 18th, 2020 by admin
The coronavirus situation reminds businesses everywhere that employees, financial operations, supply chains, and customer relations can all be affected. That's why every business needs a plan to meet disruption with clarity, confidence, and relative...
March 11th, 2020 by admin
We've recently transitioned ticketing systems into ConnectWise, and we have a brand-new client portal that is much more user-friendly. Here are some highlights of the new system and how ICX clients can get started using it for your organization! Create...
February 26th, 2020 by admin
There's a common misconception that user data in SaaS (Software-as-a-Service) applications are fully backed up by default. It's more likely that an employee will delete something they end up needing two weeks later than the possibility of all of...
Posted in: Solutions
February 19th, 2020 by admin
Today’s workplaces have changed – workers are mobile and they want around-the-clock access to networks from a myriad of devices of their choosing from locations around the world. This evolution has changed the way businesses need to think about...
Posted in: Security
February 12th, 2020 by admin
As your business grows, your natural dependency on technology to run your operations grows in stride. So, selecting an IT managed services partner is probably high on your priority list. But where do you start? Here’s a quick guide to help you determine...
Posted in: Support
February 5th, 2020 by admin
We are always here on-demand to assist with any PC problem, but sometimes it's faster and easier to try to fix simple issues yourself first. Here are some basic tips we recommend you try first when you run into these common problems. For browser problems...
Posted in: Solutions
January 22nd, 2020 by admin
We have been working to inform everyone since last summer that Microsoft was planning to end their support of several platforms in 2020. Well, the time has come! If you still have not requested a custom PC and network evaluation to see if your systems...
December 11th, 2019 by admin
As both an IT managed service provider and a busy office with team members working both in and out of the office, we utilize Microsoft Teams, a part of the Office 365 cloud suite, quite regularly. Among the features we enjoy the most is the ability...
Posted in: Managed IT Services
November 19th, 2019 by admin
Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management...
Posted in: IT, Managed IT Services, Solutions, Support
November 6th, 2019 by admin
As discussed in last week’s blog, Why All Networks Require Maintenance, it is clear how important consistent on-going network maintenance is to your businesses’ security and productivity. Good network maintenance doesn’t have to cost an arm and a leg...
Posted in: Solutions
October 23rd, 2019 by admin
Modern businesses are all struggling with the growing threat of ransomware attacks. We deal with them all the time here at ICX, often spotting them and stopping them before our clients even become aware they are happening. The consensus on the best...
Posted in: Security
October 16th, 2019 by admin
Gig-speed internet is shorthand for broadband service with up to gigabit-per-second download speeds and it’s the fancy new thing on the market. Although it might seem like having ultra-fast internet is necessary in your business, the truth is signing...
October 2nd, 2019 by admin
One of the IT projects we are doing more and more frequently over the past few years is creating a virtual office setup for organizations. They do this to either augment and support their current office staff so they can work from home on occasion...
September 19th, 2019 by admin
The next Windows 10 update is anticipated in September or October and is known as version 1909. It is supposed to be the smallest yet most practical update this year. Because this update is focused on performance improvements, enterprise features, and...
Posted in: Solutions
August 21st, 2019 by admin
One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas. Patches aim to: Fix...
June 15th, 2019 by admin
Upgrading your systems doesn't have to be a hassle with ICX Managed Services. We will design, implement, and manage your entire IT infrastructure for you but, it is imperative to know when it's time to upgrade your current networks because it could...
Posted in: Managed IT Services, Solutions
March 14th, 2019 by admin
This has been an incredible year for ICX Managed Services. Founded in 2010, we set forth a mission to provide the best network management and day-to-day monitoring for small to mid-sized enterprise businesses and organizations. Striving to be the...
Posted in: Solutions
August 25th, 2018 by admin
Have you ever had to come to a grinding halt because your computer crashed? You need a service desk you can get a hold of ASAP and to get back on track before a minor work stoppage turns into a catastrophe. That's why our certified technicians...
Posted in: Support
