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Smart Effective SaaS Business Backup Solutions

July 28th, 2021 by admin

You may recall that in January 2021 we posted a blog called 'Think Your SaaS Data is Automatically Secured? Think Again.' In that post we made the case for having a strong backup solution for any of your cloud-hosted business applications, even Microsoft...

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Posted in: Security, Solutions

Where Physical Security and Cybersecurity Intersect for Your Business

June 23rd, 2021 by admin

We wanted to share a great webinar that took place recently which was hosted by two partners of ICX. Bates Security focuses on physical security including fire, burglar, access control and camera systems and Heron Managed Services is a fellow IT managed...

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Posted in: Security, Solutions

Find ICX on the Jacksonville Business Journal Again in June with Two New Articles

June 2nd, 2021 by admin

If you've recovered from the excitement after our first two articles on the Jacksonville Business Journal that published online in May, hold onto your hats because we have two NEW articles just published for June! This month we covered: How to unlock...

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Posted in: Managed IT Services, Security, Solutions

ICX Articles Featured on the Jacksonville Business Journal!

May 12th, 2021 by admin

While we love blogging to share knowledge and news, we are thrilled to contribute some articles over the next few months to the Jacksonville Business Journal to reach a wider audience. Under the Thought Leadership section of the Jax Business Journal website,...

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Posted in: Managed IT Services, Security, Solutions

Why Endpoint Detection and Response Is Not Enough

April 14th, 2021 by admin

A war cannot be won on one front with a single arsenal–you need a well-trained army, navy, and air force. Likewise, fending off criminal hackers requires a diverse pool of technologies, trained security experts, and tried and tested practices...

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Posted in: Security, Solutions

Improve Collaboration and Knowledge Sharing with New Microsoft 365 Features Coming Soon!

March 24th, 2021 by admin

We are excited to share new Microsoft 365 features that are on the horizon for release to existing and new users soon! If you don't use ICX to manage your Microsoft 365 setup, users, and security now is a great time to make the switch. Request a quote...

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Posted in: Managed IT Services, Solutions

7 Ways to Boost Virtual Team Communication and Collaboration

February 17th, 2021 by admin

With the majority of people today still working remotely, the 40-hour workweek has been digitized. That has its own challenges. How can you ensure quality communication virtually? Here are some ideas to improve communication during this period of remote...

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Posted in: Managed IT Services, Solutions

The Age of Everything as a Service

January 20th, 2021 by admin

A new concept is sweeping IT managed services, and it makes perfect sense. Everything as a service (XaaS) is the concept of calling up software components across a network. It is a subset of cloud computing, and it is the essence of a variety of solutions...

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Posted in: Solutions

How to Rollback from Ransomware to Recover Fast

January 13th, 2021 by admin

Not be alarmist, but ransomware wreaked havoc in 2020. It may be even worse this year. The average ransom payment jumped 31% to $233,817 in the third quarter from the second quarter, according to a report from Coveware. Average ransom payment? Up to...

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Posted in: Managed IT Services, Security, Solutions

Think Your Cloud Data is Automatically Secured? Think again.

January 6th, 2021 by admin

This is a news flash for all Microsoft 365 users. Microsoft 365 is not automatically protected. But it's hosted, in the 'cloud,' it must be secure, right? As organizations increasingly move data into cloud-based applications, many believe that traditional...

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Posted in: Security, Solutions

How Server Virtualization Minimizes IT Downtime

December 16th, 2020 by admin

When your server goes down, so does your productivity. We work with leading remote management and monitoring provider Datto to make sure our clients have the fastest downtime recovery anywhere by using server virtualization. Server virtualization...

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Posted in: Solutions

The Unsung Hero in the Fight Against Ransomware

November 11th, 2020 by admin

In 2019, ransomware attacks impacted 89 college, universities, and school districts, 113 state, and municipal governments and agencies, and 764 healthcare providers - and those are heavily protected organizations! There are countless tools that managed...

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Posted in: Security, Solutions

Cybersecurity Mindfulness for Your Business

September 30th, 2020 by admin

Cybersecurity is important. On that point, we all agree. But maintaining focus on your cybersecurity protocols throughout doing business is where most companies fail. On average, Websites are attacked 94 times per day. Taking your attention off cybersecurity...

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Posted in: Security

The Evolution of IT Managed Services

September 16th, 2020 by admin

At the outset of enterprise computing, information technology services and management were focused on a break/fix basis, meaning computer systems were only managed by an expert when they did not work, necessitating a technician to come out to fix it....

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Posted in: Security, Solutions

The Top 5 Cyberattacks of August 2020

September 9th, 2020 by admin

We talk about cybersecurity all the time because it's the #1 concern of our clients. That's why we partner with smart cybersecurity solution firms like Arctic Wolf to deploy the best tools available for our clients. Our Arctic Wolf offerings for managed...

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Posted in: Security, Solutions

Adapting to Deliver Service Throughout COVID-19

August 5th, 2020 by admin

While the world has grappled with how to stop the spread of COVID-19, essential workers like managed service providers have also had to adapt our business practices to protect our employees rapidly, their families, and our community. In addition to...

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Posted in: Security, Solutions

Why Every Business Needs SaaS Backup

June 17th, 2020 by admin

There's a common misconception among SaaS (Software as a Service or cloud) users that backup isn't necessary for their data because it exists in the cloud. However, this is patently false. SaaS applications are just as vulnerable to data loss as on-premise...

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Posted in: Solutions

Managed Power - Stop Power Loss Service Calls Forever

June 10th, 2020 by admin

A recent study commissioned by the World Bank Group estimates there are between 365-445 million small-to-medium-sized businesses (SMBs) in emerging markets around the world, employing up to 60 percent of the total workforce. As these businesses...

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Posted in: Solutions, Support

Set Up Your Remote Workers for Success and Security

April 8th, 2020 by admin

While everyone scrambled over the last few weeks to get laptops and send in-office employees to work from home, a few essential tools may have been overlooked in the process. Many small business owners may not realize that the network and PC monitoring...

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Posted in: Managed IT Services, Solutions, Support

Crisis Planning and Business Continuity

March 18th, 2020 by admin

The coronavirus situation reminds businesses everywhere that employees, financial operations, supply chains, and customer relations can all be affected. That's why every business needs a plan to meet disruption with clarity, confidence, and relative...

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Posted in: Solutions, Support

Check Out Our New Client Portal!

March 11th, 2020 by admin

We've recently transitioned ticketing systems into ConnectWise, and we have a brand-new client portal that is much more user-friendly. Here are some highlights of the new system and how ICX clients can get started using it for your organization! Create...

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Posted in: Solutions, Support

The Real Culprits of Cloud Data Loss

February 26th, 2020 by admin

There's a common misconception that user data in SaaS (Software-as-a-Service) applications are fully backed up by default. It's more likely that an employee will delete something they end up needing two weeks later than the possibility of all of...

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Posted in: Solutions

Network Threat Assessments for Today’s Aggressive and Evolving Threat Landscape

February 19th, 2020 by admin

Today’s workplaces have changed – workers are mobile and they want around-the-clock access to networks from a myriad of devices of their choosing from locations around the world. This evolution has changed the way businesses need to think about...

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Posted in: Security

Tips to Choosing an IT Managed Services Provider in Jacksonville

February 12th, 2020 by admin

As your business grows, your natural dependency on technology to run your operations grows in stride. So, selecting an IT managed services partner is probably high on your priority list. But where do you start? Here’s a quick guide to help you determine...

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Posted in: Support

Basic Tech Fix Tips to Try Before You Call

February 5th, 2020 by admin

We are always here on-demand to assist with any PC problem, but sometimes it's faster and easier to try to fix simple issues yourself first. Here are some basic tips we recommend you try first when you run into these common problems. For browser problems...

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Posted in: Solutions

Windows 7 End of Support is Upon Us!

January 22nd, 2020 by admin

We have been working to inform everyone since last summer that Microsoft was planning to end their support of several platforms in 2020. Well, the time has come! If you still have not requested a custom PC and network evaluation to see if your systems...

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Posted in: Solutions, Support

The Beauty of Collaboration with Microsoft 365's 'Teams' Chat Function

December 11th, 2019 by admin

As both an IT managed service provider and a busy office with team members working both in and out of the office, we utilize Microsoft Teams, a part of the Office 365 cloud suite, quite regularly. Among the features we enjoy the most is the ability...

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Posted in: Managed IT Services

While You’re Away – The Fraudsters Will Play

November 19th, 2019 by admin

Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management...

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Posted in: IT, Managed IT Services, Solutions, Support

The Benefits of Excellent Network Maintenance

November 6th, 2019 by admin

As discussed in last week’s blog, Why All Networks Require Maintenance, it is clear how important consistent on-going network maintenance is to your businesses’ security and productivity. Good network maintenance doesn’t have to cost an arm and a leg...

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Posted in: Solutions

Prevent Ransomware Attacks with Access Controls and Good PAM Practices

October 23rd, 2019 by admin

Modern businesses are all struggling with the growing threat of ransomware attacks. We deal with them all the time here at ICX, often spotting them and stopping them before our clients even become aware they are happening. The consensus on the best...

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Posted in: Security

The Overhype of Gigabit Internet Speeds

October 16th, 2019 by admin

Gig-speed internet is shorthand for broadband service with up to gigabit-per-second download speeds and it’s the fancy new thing on the market. Although it might seem like having ultra-fast internet is necessary in your business, the truth is signing...

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Posted in: IT, Solutions

Why Virtual Office Setup is So Valuable to Growing Organizations

October 2nd, 2019 by admin

One of the IT projects we are doing more and more frequently over the past few years is creating a virtual office setup for organizations. They do this to either augment and support their current office staff so they can work from home on occasion...

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Posted in: IT, ICX

What to Expect from the Windows 10 ‘1909’ Update this Fall

September 19th, 2019 by admin

The next Windows 10 update is anticipated in September or October and is known as version 1909. It is supposed to be the smallest yet most practical update this year. Because this update is focused on performance improvements, enterprise features, and...

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Posted in: Solutions

Patch Management 101

August 21st, 2019 by admin

One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas. Patches aim to: Fix...

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Posted in: Security, Solutions, Support

Time for an IT Upgrade?

June 15th, 2019 by admin

Upgrading your systems doesn't have to be a hassle with ICX Managed Services. We will design, implement, and manage your entire IT infrastructure for you but, it is imperative to know when it's time to upgrade your current networks because it could...

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Posted in: Managed IT Services, Solutions

Finishing the Year Strong

March 14th, 2019 by admin

This has been an incredible year for ICX Managed Services. Founded in 2010, we set forth a mission to provide the best network management and day-to-day monitoring for small to mid-sized enterprise businesses and organizations. Striving to be the...

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Posted in: Solutions

Support You Can Count On

August 25th, 2018 by admin

Have you ever had to come to a grinding halt because your computer crashed? You need a service desk you can get a hold of ASAP and to get back on track before a minor work stoppage turns into a catastrophe. That's why our certified technicians...

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Posted in: Support


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