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News and Technology Articles

The Benefits of Remote Monitoring and Management

May 23rd, 2023 by admin

Remote Monitoring and Management (RMM) is a technology that monitors and manages computers, networks, and other IT systems remotely. It enables administrators, engineers, or technicians to proactively detect issues, resolve problems quickly and maintain...

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Posted in: IT, Managed IT Services, Solutions

Learn About the Benefits of Technology-as-a-Service for Your Business

March 21st, 2023 by admin

Technology-as-a-service (TaaS) is a new business model that enables organizations to access the latest technologies without making large upfront investments in technology hardware or software. It is similar to the traditional Software as a Service (SaaS)...

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Posted in: Solutions

The Importance of Network Design for Your Company

December 21st, 2022 by admin

Network design is essential to ensure the smooth functioning of any organization. Good network design allows organizations to keep up with evolving technology and changing business needs, enabling them to continue offering their services or products...

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Posted in: Solutions

The Benefits of Managed Print Services

December 12th, 2022 by admin

Managed print services can bring many benefits to organizations and businesses of all sizes. From improved productivity to cost savings, managed print services offer a wide range of advantages that are tailored to the specific needs of businesses....

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Posted in: Solutions

Everything You Should Know About Technology as a Service

October 26th, 2022 by admin

The definition of technology as a service (TaaS) can be somewhat nebulous, but in general, it refers to the outsourcing of tech-related functions and tasks. This could include anything from managed IT services and cloud computing to software development...

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Posted in: IT, Managed IT Services, Solutions

Multi Device VoIP Phones to the Rescue

August 18th, 2021 by admin

RingCentral harnesses the power of the cloud to help today's modern, mobile businesses communicate faster, smarter, and more effectively than ever before. Built on a secure and reliable cloud communication and collaboration platform, RingCentral goes...

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Posted in: Managed IT Services, Solutions, Support

ICX Articles Featured on the Jacksonville Business Journal!

May 12th, 2021 by admin

While we love blogging to share knowledge and news, we are thrilled to contribute some articles over the next few months to the Jacksonville Business Journal to reach a wider audience. Under the Thought Leadership section of the Jax Business Journal website,...

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Posted in: Managed IT Services, Security, Solutions

Improve Collaboration and Knowledge Sharing with New Microsoft 365 Features Coming Soon!

March 24th, 2021 by admin

We are excited to share new Microsoft 365 features that are on the horizon for release to existing and new users soon! If you don't use ICX to manage your Microsoft 365 setup, users, and security now is a great time to make the switch. Request a quote...

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Posted in: Managed IT Services, Solutions

The Case for Two-Factor Authentication

September 1st, 2020 by admin

We always recommend our client partners setup and maintain 2-factor authentication for their organizations. And the basis of that strong recommendation is simple, and it's the only fool-proof secure way to ensure passwords are not compromised. Two-factor...

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Posted in: Security, ICX

Managed Power - Stop Power Loss Service Calls Forever

June 10th, 2020 by admin

A recent study commissioned by the World Bank Group estimates there are between 365-445 million small-to-medium-sized businesses (SMBs) in emerging markets around the world, employing up to 60 percent of the total workforce. As these businesses...

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Posted in: Solutions, Support

Please Join Us for a Webinar: Securing Communications in the Digital World

May 27th, 2020 by admin

June 16, 2020 11:30 a.m ET | 12:30 p.m. Central Jaysin Nguyen Sr. Staff Engineer, Security RingCentral Dean Young RVP Partner Sales - East RingCentral Please join RingCentral for a quick 30-minute discussion on how I.T. departments are addressing...

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Posted in: Webinar

Smart Work from Home Advice from LinkedIn CEO Jeff Weiner

April 29th, 2020 by admin

As the reality sets in that we may be working from home for longer than anyone initially anticipated, more CEOs and entrepreneurs who frequently work remotely are offering smart advice to bring the rest of us up to speed. According to Inc.com, LinkedIn...

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Posted in: ICX

2020 Technology Trends to Watch For

January 15th, 2020 by admin

Technology continues to move at light speed, and there’s a lot of neat stuff to look for in the year ahead. The major trends to watch at Artificial Intelligence as a Service, 5G data networks, computers that can see (yes!), extended reality, advances...

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Posted in: Press Release

While You’re Away – The Fraudsters Will Play

November 19th, 2019 by admin

Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management...

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Posted in: IT, Managed IT Services, Solutions, Support

The Immediate Impacts of Failing to Upgrade to Windows 10 Now!

November 13th, 2019 by admin

For those of you on the fence about when to upgrade your operating systems off Windows 7 to Windows 10, this blog is for you! There are many additional consequences, aside from security, that will impact your day-to-day use of your computers if you do...

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Posted in: Security, Support

The Benefits of Excellent Network Maintenance

November 6th, 2019 by admin

As discussed in last week’s blog, Why All Networks Require Maintenance, it is clear how important consistent on-going network maintenance is to your businesses’ security and productivity. Good network maintenance doesn’t have to cost an arm and a leg...

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Posted in: Solutions

The Overhype of Gigabit Internet Speeds

October 16th, 2019 by admin

Gig-speed internet is shorthand for broadband service with up to gigabit-per-second download speeds and it’s the fancy new thing on the market. Although it might seem like having ultra-fast internet is necessary in your business, the truth is signing...

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Posted in: IT, Solutions

Why Virtual Office Setup is So Valuable to Growing Organizations

October 2nd, 2019 by admin

One of the IT projects we are doing more and more frequently over the past few years is creating a virtual office setup for organizations. They do this to either augment and support their current office staff so they can work from home on occasion...

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Posted in: IT, ICX

What to Expect from the Windows 10 ‘1909’ Update this Fall

September 19th, 2019 by admin

The next Windows 10 update is anticipated in September or October and is known as version 1909. It is supposed to be the smallest yet most practical update this year. Because this update is focused on performance improvements, enterprise features, and...

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Posted in: Solutions

The Real Costs of Data Breaches

September 18th, 2019 by admin

As time marches on, cyberattacks grow more sophisticated, more malicious, and more widespread. And with advanced cybercriminals finding new ways into organizations, businesses of every size risk being attacked. So, today’s companies need to understand...

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Posted in: Security, Solutions, Support

The 411 on Our NEW Technology as a Service Program

September 4th, 2019 by admin

We have partnered with businesses since 2010 and one thing has stood out to us over the years is that replacing, updating, and managing computers for a business is tough, expensive, and time-consuming. That is why we have created a brand-new way to...

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Posted in: IT, ICX

Patch Management 101

August 21st, 2019 by admin

One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas. Patches aim to: Fix...

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Posted in: Security, Solutions, Support

Time for an IT Upgrade?

June 15th, 2019 by admin

Upgrading your systems doesn't have to be a hassle with ICX Managed Services. We will design, implement, and manage your entire IT infrastructure for you but, it is imperative to know when it's time to upgrade your current networks because it could...

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Posted in: Managed IT Services, Solutions

Assessing Your Infrastructure and Business Technologies

June 3rd, 2018 by admin

Whether your company is just getting started or has been in business for decades, it can be difficult to get a good overview of your IT systems. The longer you avoid sorting through the mess of applications, hardware, and supporting infrastructure,...

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Posted in: Solutions


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