April 28th, 2021 by admin
A newer member of the ICX tech support team is Alexandria Burgess who started with ICX this past October. As a Service Desk Dispatcher, Alexandria works to monitor client metrics, handles trouble shooting calls, schedules service desk tickets for higher level technicians and provides guidance on escalations....
Posted in: IT, Managed IT Services, Support
April 21st, 2021 by admin
This week we'd like to introduce another member of our in-house tech support team Dan Strait. Dan has been with ICX since December 2019 and is currently a Tier 1 technical support representative. In this role, Dan assists customers both onsite and by phone. He is a five-time winner of our 'Tech of...
October 28th, 2020 by admin
Cybersecurity is a business decision. Just like you would ensure your equipment or buy worker’s comp to protect your employees, cyber liability insurance is a critical piece of your business protection and continuity strategy. Cyber liability insurance is recommended for all businesses today. It helps...
April 22nd, 2020 by admin
While working remotely, your PC's speed, performance, and reliability are more important than ever! If you want to speed up your Windows 10 operating system, take a few minutes to try out these tips. Your machine will be faster, more responsive, and less prone to performance and system issues. 1....
Posted in: Managed IT Services
March 25th, 2020 by admin
We are closely monitoring the impacts to our customers of COVID-19. One that has come to our attention is that cybercrime has dramatically increased over the last few days, and hackers are using COVID-19 to disguise emails to gain access to company and personal information. Please read this relevant...
November 19th, 2019 by admin
Coming into the first big holiday of the season, we know you’re excited to be away from the office to relax and spend time with friends and family (so are we!). But this is also an important time to remind you of why the remote monitoring and management tools we deploy are so important. Because while...
Posted in: IT, Managed IT Services, Solutions, Support
November 6th, 2019 by admin
As discussed in last week’s blog, Why All Networks Require Maintenance, it is clear how important consistent on-going network maintenance is to your businesses’ security and productivity. Good network maintenance doesn’t have to cost an arm and a leg but it should be comprehensive. When done right,...
Posted in: Solutions
October 23rd, 2019 by admin
Modern businesses are all struggling with the growing threat of ransomware attacks. We deal with them all the time here at ICX, often spotting them and stopping them before our clients even become aware they are happening. The consensus on the best way to prepare for the eventuality of a ransomware...
Posted in: Security
August 21st, 2019 by admin
One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas. Patches aim to: Fix security vulnerabilities Implement bug fixes Improve...
July 31st, 2019 by admin
When businesses face a problem, IT consultants strive to resolve the issue by implementing technological strategies that enhance operations and eliminate significant production problems. Concerns that a company may face could include diminishing productivity, a decrease in customer trust and satisfaction,...
July 17th, 2019 by admin
According to IDC, 40% of all technology spending will go toward digital transformations, with enterprises spending more than $2 trillion through 2019. But what exactly is that money funding? Things like integrated CRM, marketing, and customer service platforms are often a focus of such an initiative....
Posted in: Solutions
July 3rd, 2019 by admin
The value of ‘managed’ or ‘outsourced IT services’ are many, but it comes down to risk vs. reward. Businesses are always trying to cut overhead while gaining revenue. It’s that delicate balance between output and earnings every CEO walks. And maintaining a secured, always-on...
Posted in: IT, Managed IT Services, Security, Solutions
November 16th, 2018 by admin
Owning a printer for your business can be expensive. The constant cost of ink and paper alone can dig massive holes into your budget, while other costs like maintenance or buying replacement parts can make a printer worth far more trouble than they're worth. That's just talking about owning one printer....
Posted in: Solutions
November 7th, 2018 by admin
From left to right: Rick Pelt, Director of Logistics & Supply Chain Mgtm; Ken Crismond, System Administrator; Bill Woody, President; Justin Kane, Vice President; Todd Burris, Technician. JaxPAL- The Police Athletic League of Jacksonville enriches the lives of children by creating positive relationships...
Posted in: ICX
October 15th, 2018 by admin
Are you expecting fast growth with lots of new hires in the next few years? Or expanding to multiple offices that need to stay connected? A good business technology provider recognizes the various needs of these situations and makes your technology work for you. ...
Posted in: Solutions
June 20th, 2018 by admin
It served you well for years, usually printing properly and helping you with your work. But now it’s old and tired, dusty, and prone to malfunction more often than it works. So, take some time and say your goodbyes, because after you switch to ICX Managed Print Services, you’ll be able to retire the...
Posted in: Solutions
April 23rd, 2018 by admin
For the average business owner, it probably doesn't make sense to have a complete IT department on hand full-time. However, without someone to turn to when it's time to make changes or upgrades you might get left behind with all of the new technology that could be benefiting for your business. This...
Posted in: Solutions
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