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ICX Managed Services Ranks #172 on Channel Futures MSP 501

July 21st, 2021 by admin

The MSP 501 list identifies the most prestigious managed service providers from around the world based on their growth and innovation. ICX has been named #172! Check out the whole list here: 2021 Channel Futures MSP 501 rankings. ...

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Posted in: Press Release

Meet the Team | Jud Gartner, Helpdesk Guru

May 19th, 2021 by admin

Another important member of our tenured tech support team is Jud Gartner who works as a Tier 3 Technician and handles a variety of higher-level client issues. Jud has been in technology since graduating college in 2008 where he started in crime prevention...

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Posted in: IT, Managed IT Services, Support

Meet the Team | Alexandria Burgess

April 28th, 2021 by admin

A newer member of the ICX tech support team is Alexandria Burgess who started with ICX this past October. As a Service Desk Dispatcher, Alexandria works to monitor client metrics, handles trouble shooting calls, schedules service desk tickets for higher...

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Posted in: IT, Managed IT Services, Support

Meet the Team | Dan Strait

April 21st, 2021 by admin

This week we'd like to introduce another member of our in-house tech support team Dan Strait. Dan has been with ICX since December 2019 and is currently a Tier 1 technical support representative. In this role, Dan assists customers both onsite and...

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Posted in: IT, ICX, Support

The Case for Two-Factor Authentication

September 1st, 2020 by admin

We always recommend our client partners setup and maintain 2-factor authentication for their organizations. And the basis of that strong recommendation is simple, and it's the only fool-proof secure way to ensure passwords are not compromised. Two-factor...

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Posted in: Security, ICX

5-Minute Cybersecurity Training Guide for Your Employees

November 26th, 2019 by admin

Teaching your employees how to be cyber-conscious and take precautions is an important part of your company's overall security awareness training. That's why we felt it was important to share this e-book from our partner Arctic Wolf that breaks down...

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Posted in: Security

The Benefits of Excellent Network Maintenance

November 6th, 2019 by admin

As discussed in last week’s blog, Why All Networks Require Maintenance, it is clear how important consistent on-going network maintenance is to your businesses’ security and productivity. Good network maintenance doesn’t have to cost an arm and a leg...

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Posted in: Solutions

Patch Management 101

August 21st, 2019 by admin

One of the important services we provide clients here at ICX is patch management. But what does that even mean? A patch is a change to a computer program that is designed to update, fix, or improve it by securing vulnerable areas. Patches aim to: Fix...

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Posted in: Security, Solutions, Support

The SMB Hurricane Disaster Recovery Checklist

August 14th, 2019 by admin

As Floridians we face the challenges that hurricane season brings every year. So, after you’ve stocked supplies at home and serviced your generator, check that your business is also prepared should a big storm wreak havoc on your operations and ability...

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Posted in: Support

The Real Value of IT Managed Services to CEOs

July 3rd, 2019 by admin

The value of ‘managed’ or ‘outsourced IT services’ are many, but it comes down to risk vs. reward. Businesses are always trying to cut overhead while gaining revenue. It’s that delicate balance between output and earnings...

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Posted in: IT, Managed IT Services, Security, Solutions

Never Worry About Inevitable IT Issues With Our Service Desk

April 24th, 2019 by admin

When it comes to IT, it's never a matter of "if" the tech your using will run into a problem but "when" as it's an inevitability that something will go wrong. From technical errors to human errors an issue will arise, and someone...

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Posted in: IT, Support

Finishing the Year Strong

March 14th, 2019 by admin

This has been an incredible year for ICX Managed Services. Founded in 2010, we set forth a mission to provide the best network management and day-to-day monitoring for small to mid-sized enterprise businesses and organizations. Striving to be the...

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Posted in: Solutions

Cut the Costs of Printing with Managed Print Services

November 16th, 2018 by admin

Owning a printer for your business can be expensive. The constant cost of ink and paper alone can dig massive holes into your budget, while other costs like maintenance or buying replacement parts can make a printer worth far more trouble than they're...

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Posted in: Solutions

Bringing It All Together

October 15th, 2018 by admin

Are you expecting fast growth with lots of new hires in the next few years? Or expanding to multiple offices that need to stay connected? A good business technology provider recognizes the various needs of these situations...

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Posted in: Solutions

The Backbone of Your Business

August 1st, 2018 by admin

At ICX we can help support your business objectives by designing an infrastructure that keeps you growing! With today’s ever evolving technology, your business success depends on staying ahead of the competition, and that starts with a solid foundation....

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Posted in: Solutions

Say Goodbye to Your Old Printer

June 20th, 2018 by admin

It served you well for years, usually printing properly and helping you with your work. But now it’s old and tired, dusty, and prone to malfunction more often than it works. So, take some time and say your goodbyes, because after you switch to ICX Managed...

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Posted in: Solutions

Collaborate with ICX for Your IT

April 23rd, 2018 by admin

For the average business owner, it probably doesn't make sense to have a complete IT department on hand full-time. However, without someone to turn to when it's time to make changes or upgrades you might get left behind with all of the new technology...

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Posted in: Solutions


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