December 16th, 2020 by admin
When your server goes down, so does your productivity. We work with leading remote management and monitoring provider Datto to make sure our clients have the fastest downtime recovery anywhere by using server virtualization. Server virtualization...
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Tags: Cloud, Data Backup, Data, Disaster Recovery, network, Server Virtualization, Server, Solutions
Posted in: Solutions
December 2nd, 2020 by admin
Since Windows Virtual Desktop (WVD) entered General Availability in October 2019, it has rapidly
gained popularity among enterprises, government, and educational institutions. Beyond the
technological advantages that WVD brings to the table, several...
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Tags: Cloud, managed services, Remote, working remotely
Posted in: Solutions
November 18th, 2020 by admin
While the world is excited to focus on the cheer and goodwill that accompanies the holiday season,
cybersecurity criminals will use the good mood to wreak havoc. And the fact is, this year, more than ever
before, Santa must go digital, so online shopping...
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Tags: cybersecurity, Data, evaluation, network
Posted in: Security
November 11th, 2020 by admin
In 2019, ransomware attacks impacted 89 college, universities, and school districts, 113 state, and municipal governments and agencies, and 764 healthcare providers - and those are heavily protected organizations! There are countless tools that managed...
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Tags: coronavirus, cybersecurity, Disaster Recovery, IT services, malware, Security, Solutions
Posted in: Security, Solutions
October 28th, 2020 by admin
Cybersecurity is a business decision. Just like you would ensure your equipment or buy worker’s comp to protect your employees, cyber liability insurance is a critical piece of your business protection and continuity strategy. Cyber liability insurance...
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Tags: cybersecurity, malware, phishing, scams, Security, technology consulting
Posted in: Security, ICX
October 14th, 2020 by admin
Now that most US workers are 6+ months into working remotely, we have all made some changes in the
ways we work, collaborate, and communicate. A boon of high-tech cloud software is available to make
this easier and more fluid than ever before, which...
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Tags: Cloud, Disaster Recovery, IT services, Microsoft, Office 365, Remote, working remotely
Posted in: Managed IT Services, ICX, Solutions
September 30th, 2020 by admin
Cybersecurity is important. On that point, we all agree. But maintaining focus on your cybersecurity
protocols throughout doing business is where most companies fail. On average, Websites are attacked
94 times per day. Taking your attention off cybersecurity...
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Tags: cybersecurity, internal threat protection, managed services, Solutions
Posted in: Security
September 16th, 2020 by admin
At the outset of enterprise computing, information technology services and management were focused on a break/fix basis, meaning computer systems were only managed by an expert when they did not work, necessitating a technician to come out to fix it....
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Tags: cybersecurity, IT consulting, IT management, IT services, IT strategy, malware, managed services, Security, Solutions
Posted in: Security, Solutions
September 9th, 2020 by admin
We talk about cybersecurity all the time because it's the #1 concern of our clients. That's why we partner with smart cybersecurity solution firms like Arctic Wolf to deploy the best tools available for our clients. Our Arctic Wolf offerings for managed...
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Tags: cybersecurity, Data Backup, Data, malware, network, Solutions
Posted in: Security, Solutions
September 1st, 2020 by admin
We always recommend our client partners setup and maintain 2-factor authentication for their
organizations. And the basis of that strong recommendation is simple, and it's the only fool-proof secure
way to ensure passwords are not compromised. Two-factor...
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Tags: cybersecurity, technologies, technology experts
Posted in: Security, ICX
August 12th, 2020 by admin
Most enterprise workloads are now in the cloud. Among the many different cloud computing options is
Infrastructure as a Service (IaaS). This article will explain what IaaS is, as well as the advantages and
disadvantages of using it.
What is Infrastructure...
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Tags: Cloud, Disaster Recovery, IaaS, IT services
Posted in: Solutions
August 5th, 2020 by admin
While the world has grappled with how to stop the spread of COVID-19, essential workers like managed service providers have also had to adapt our business practices to protect our employees rapidly, their families, and our community. In addition to...
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Tags: coronavirus, managed services, Remote, Solutions, working remotely
Posted in: Security, Solutions
July 8th, 2020 by admin
Microsoft Office 365 is an all-inclusive solution for small to medium-sized businesses because it's both
feature-rich and scalable to fit your business's needs as you grow. Microsoft 365 can help your
employees work together in new and more...
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Tags: cost savings, Data, IT services, Office 365, working remotely
Posted in: ICX, Solutions
July 1st, 2020 by admin
We are excited to announce we have partnered with Datto to bring you an info-packed webinar on July
28 that 10 am EST called Your Secret Weapon Against Cybercrime. Hosts Desraie Thomas, Channel
Development Manager from Datto, and COO Justin Kane from...
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Tags: cybersecurity, Disaster Recovery, webinar
Posted in: Managed IT Services, Security, ICX
June 24th, 2020 by admin
Having issues with your network? No need to worry, our support team has got your back! The quality of our service is unmatched in Florida. We employ a tailored approach by studying the framework of your IT setup and leveraging our knowledge and expertise...
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Tags: cybersecurity, Data Backup, Disaster Recovery, IT management, IT services, IT strategy, network
Posted in: Managed IT Services
June 17th, 2020 by admin
There's a common misconception among SaaS (Software as a Service or cloud) users that backup isn't necessary for their data because it exists in the cloud. However, this is patently false. SaaS applications are just as vulnerable to data loss as on-premise...
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Tags: Data Backup, Data, Disaster Recovery, IT services, SaaS, Solutions
Posted in: Solutions
June 10th, 2020 by admin
A recent study commissioned by the World Bank Group estimates there are between 365-445 million
small-to-medium-sized businesses (SMBs) in emerging markets around the world, employing up to 60
percent of the total workforce. As these businesses...
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Tags: infrastructure, IT consulting, IT management, IT services, managed services, Solutions, technologies
Posted in: Solutions, Support
May 27th, 2020 by admin
June 16, 2020
11:30 a.m ET | 12:30 p.m. Central
Jaysin Nguyen
Sr. Staff Engineer, Security
RingCentral
Dean Young
RVP Partner Sales - East
RingCentral
Please join RingCentral for a quick 30-minute discussion on how I.T. departments are addressing...
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Tags: communications, cybersecurity, IT strategy, technologies
Posted in: Webinar
May 11th, 2020 by admin
While most businesses are focused on external security threats, there are two kinds of internal threats that deserve equal consideration and mitigation. Both accidental and intentional threats come in a lot of shapes and sizes, but there are some simple...
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Tags: cybersecurity, internal threat protection, phishing, Remote
Posted in: Security
May 6th, 2020 by admin
If you're browsing our blog and resources, you may be interested in making the switch to a new IT
service provider. A lot of ICX's loyal clients have been through the process of evaluating new providers
before finding the right fit with us, and it can...
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Tags: ICX, IT services, IT strategy
Posted in: Managed IT Services, ICX
April 29th, 2020 by admin
As the reality sets in that we may be working from home for longer than anyone initially anticipated, more CEOs and entrepreneurs who frequently work remotely are offering smart advice to bring the rest of us up to speed. According to Inc.com, LinkedIn...
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Tags: help, technologies, working remotely
Posted in: ICX
April 22nd, 2020 by admin
While working remotely, your PC's speed, performance, and reliability are more important than ever! If
you want to speed up your Windows 10 operating system, take a few minutes to try out these tips. Your
machine will be faster, more responsive, and...
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Tags: IT consulting, IT management, Microsoft, technology consulting, working remotely
Posted in: Managed IT Services
April 15th, 2020 by admin
Working remotely has suddenly become a necessity, but personal devices and unsecured internet connections
can leave employees vulnerable to a variety of cyber threats. Fortunately, there are a few simple steps you can
take to safeguard you and your customer's...
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Tags: communications, coronavirus, cybersecurity, working remotely
Posted in: Security
April 8th, 2020 by admin
While everyone scrambled over the last few weeks to get laptops and send in-office employees to work from home, a few essential tools may have been overlooked in the process. Many small business owners
may not realize that the network and PC monitoring...
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Tags: cybersecurity, Disaster Recovery, IT management, IT services, remote monitoring, Remote, Solutions
Posted in: Managed IT Services, Solutions, Support
April 1st, 2020 by admin
Now that we are all re-adjusting to working remotely due to concerns surrounding the spread of COVID-19, we wanted to share some helpful remote working tips that anyone can apply to their daily schedule. We hope these tips will help you reorganize...
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Tags: communications
Posted in: Solutions, Support
March 25th, 2020 by admin
We are closely monitoring the impacts to our customers of COVID-19. One that has come to our attention is that cybercrime has dramatically increased over the last few days, and hackers are using COVID-19 to disguise emails to gain access to company...
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Tags: cybersecurity, help, ICX, scams, technology consulting
Posted in: Security, ICX, Support
March 18th, 2020 by admin
The coronavirus situation reminds businesses everywhere that employees, financial operations, supply
chains, and customer relations can all be affected. That's why every business needs a plan to meet
disruption with clarity, confidence, and relative...
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Tags: communications, Disaster Recovery, Solutions
Posted in: Solutions, Support
March 11th, 2020 by admin
We've recently transitioned ticketing systems into ConnectWise, and we have a brand-new client portal that is much more user-friendly. Here are some highlights of the new system and how ICX clients can get started using it for your organization!
Create...
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Tags: help, IT services, Solutions
Posted in: Solutions, Support
February 26th, 2020 by admin
There's a common misconception that user data in SaaS (Software-as-a-Service) applications are fully backed up by default. It's more likely that an employee will delete something they end up needing two weeks later than the possibility of all of...
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Tags: assessment, cost savings, Solutions
Posted in: Solutions
February 19th, 2020 by admin
Today’s workplaces have changed – workers are mobile and they want around-the-clock access to networks from a myriad of devices of their choosing from locations around the world. This evolution has changed the way businesses need to think about...
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Tags: assessment, cybersecurity, malware, Solutions
Posted in: Security
February 12th, 2020 by admin
As your business grows, your natural dependency on technology to run your operations grows in stride.
So, selecting an IT managed services partner is probably high on your priority list. But where do you
start? Here’s a quick guide to help you determine...
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Tags: IT management, IT services, managed services, Solutions
Posted in: Support
February 5th, 2020 by admin
We are always here on-demand to assist with any PC problem, but sometimes it's faster and easier to try to fix simple issues yourself first. Here are some basic tips we recommend you try first when you run into these common problems.
For browser problems...
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Tags: help, service desk, Solutions
Posted in: Solutions
January 27th, 2020 by admin
Comprehensive cybersecurity sounds like an impossible-to-achieve oxymoron in today’s highly digital
and vulnerable world. But it’s not. We partner with Arctic Wolf to provide comprehensive managed
detection and response for your business with 24x7...
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Tags: cybersecurity, managed services, remote monitoring
Posted in: Security
January 22nd, 2020 by admin
We have been working to inform everyone since last summer that Microsoft was planning to end their
support of several platforms in 2020. Well, the time has come! If you still have not requested a custom
PC and network evaluation to see if your systems...
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Tags: Microsoft, Solutions
Posted in: Solutions, Support
January 15th, 2020 by admin
Technology continues to move at light speed, and there’s a lot of neat stuff to look for in the year ahead. The major trends to watch at Artificial Intelligence as a Service, 5G data networks, computers that can see (yes!), extended reality, advances...
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Tags: automation, communications, technologies
Posted in: Press Release
January 8th, 2020 by admin
This is an important alert for all our Microsoft Office 365 users. This scam originally came up
last summer but it has been making the rounds again so we wanted to bring it back up. If you
have received an email with a subject line something like, "Office...
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Tags: cybersecurity, malware, Microsoft, Office 365, scams
Posted in: Security