November 10th, 2021 by admin
It used to be that ‘managed I.T. services’ meant some call center offshore with people you didn’t know and who didn’t understand your business. Well not today. Now, we work one-on-one with our business clients to tailor unique...
Posted in: IT, Managed IT Services, Solutions
October 27th, 2021 by admin
As a partner of RingCentral, we know that flexibility and features are the keys to your businesses' success. Your workers are more disbursed today than ever before which means you need to optimize your communications workflow and how clients/vendors...
Posted in: Solutions
October 20th, 2021 by admin
With an abundance of new and existing technologies available, it's become clear that the cybersecurity industry has no shortage of tools. Unfortunately, the same can't be said for the availability of skilled experts who can effectively use those tools...
October 6th, 2021 by admin
Technology can make our lives easy and convenient, but you need to be at least a little savvy. Here are some smart simple tech tips for the fall: Make relevant updates. Smart phone and PC operating systems update every few months, and updating can...
Posted in: Managed IT Services, ICX, Solutions
September 22nd, 2021 by admin
We are excited to share a new cybersecurity partner for our managed services clients – SKOUT Cybersecurity! With this partnership we are able to provide a variety of new or improved cybersecurity options for clients big and small....
Posted in: Solutions
September 8th, 2021 by admin
The data network your business runs on, also known as your network, is the backbone of every business, small and large. It is the pipeline of productivity that drives business success. Your staff needs to access mission-critical information by connecting...
Posted in: Solutions
September 1st, 2021 by admin
Classrooms have never been more connected, and because of that, they've never been more vulnerable to internet-powered threats. Many students are issued laptops or tablets instead of textbooks, while teachers and administrators rely on dozens of apps...
August 18th, 2021 by admin
RingCentral harnesses the power of the cloud to help today's modern, mobile businesses communicate faster, smarter, and more effectively than ever before. Built on a secure and reliable cloud communication and collaboration platform, RingCentral goes...
Posted in: Managed IT Services, Solutions, Support
August 11th, 2021 by admin
Our talented Service Desk support team are the backbone of the I.T. Managed Services solutions we deliver every day. They can troubleshoot and fix a variety of simple or complex problems with your device so your work day can continue being productive....
July 28th, 2021 by admin
You may recall that in January 2021 we posted a blog called 'Think Your SaaS Data is Automatically Secured? Think Again.' In that post we made the case for having a strong backup solution for any of your cloud-hosted business applications, even Microsoft...
July 21st, 2021 by admin
The MSP 501 list identifies the most prestigious managed service providers from around the world based on their growth and innovation. ICX has been named #172! Check out the whole list here: 2021 Channel Futures MSP 501 rankings. ...
Posted in: Press Release
July 14th, 2021 by admin
Technology in every industry is rapidly evolving and cloud-based services are one example. Utilizing the flexibility and scalability of the cloud is having a major impact on how companies approach, interact with, and help clients. But how can you use...
Posted in: Support
June 23rd, 2021 by admin
We wanted to share a great webinar that took place recently which was hosted by two partners of ICX. Bates Security focuses on physical security including fire, burglar, access control and camera systems and Heron Managed Services is a fellow IT managed...
June 16th, 2021 by admin
As you and your employees venture out on summer travel, keep these tips in mind to protect your cybersecurity and device’s physical condition from the hot summer days. No matter where you may roam, these simple steps will help your devices stay...
Posted in: Solutions
June 2nd, 2021 by admin
If you've recovered from the excitement after our first two articles on the Jacksonville Business Journal that published online in May, hold onto your hats because we have two NEW articles just published for June! This month we covered: How to unlock...
Posted in: Managed IT Services, Security, Solutions
May 19th, 2021 by admin
Another important member of our tenured tech support team is Jud Gartner who works as a Tier 3 Technician and handles a variety of higher-level client issues. Jud has been in technology since graduating college in 2008 where he started in crime prevention...
Posted in: IT, Managed IT Services, Support
May 12th, 2021 by admin
While we love blogging to share knowledge and news, we are thrilled to contribute some articles over the next few months to the Jacksonville Business Journal to reach a wider audience. Under the Thought Leadership section of the Jax Business Journal website,...
Posted in: Managed IT Services, Security, Solutions
April 28th, 2021 by admin
A newer member of the ICX tech support team is Alexandria Burgess who started with ICX this past October. As a Service Desk Dispatcher, Alexandria works to monitor client metrics, handles trouble shooting calls, schedules service desk tickets for higher...
Posted in: IT, Managed IT Services, Support
April 21st, 2021 by admin
This week we'd like to introduce another member of our in-house tech support team Dan Strait. Dan has been with ICX since December 2019 and is currently a Tier 1 technical support representative. In this role, Dan assists customers both onsite and...
April 14th, 2021 by admin
A war cannot be won on one front with a single arsenal–you need a well-trained army, navy, and air force. Likewise, fending off criminal hackers requires a diverse pool of technologies, trained security experts, and tried and tested practices...
March 31st, 2021 by admin
The foundation of our expert team at ICX Managed Services is our technical staff. Leading the in-house technical team is Senior Systems Engineer Ken Crismond. ICX found Ken in Orlando in 2015, and he was hired as a Tier 2 Technician and relocated to...
Posted in: ICX
March 24th, 2021 by admin
We are excited to share new Microsoft 365 features that are on the horizon for release to existing and new users soon! If you don't use ICX to manage your Microsoft 365 setup, users, and security now is a great time to make the switch. Request a quote...
Posted in: Managed IT Services, Solutions
March 17th, 2021 by admin
Hands-on project management is a critical piece of the IT managed services puzzle because when you have a complex installation, you need knowledgeable and efficient project management to get it done on time and within budget. That is where our in-house...
Posted in: ICX
February 17th, 2021 by admin
With the majority of people today still working remotely, the 40-hour workweek has been digitized. That has its own challenges. How can you ensure quality communication virtually? Here are some ideas to improve communication during this period of remote...
Posted in: Managed IT Services, Solutions
February 10th, 2021 by admin
With so many employees still working remotely amid the pandemic, the lifeline of their productivity is their Internet connection. In fact, PC Magazine reports that, “According to a survey conducted by WhistleOut (using online survey application Pollfish),...
January 20th, 2021 by admin
A new concept is sweeping IT managed services, and it makes perfect sense. Everything as a service (XaaS) is the concept of calling up software components across a network. It is a subset of cloud computing, and it is the essence of a variety of solutions...
Posted in: Solutions
January 13th, 2021 by admin
Not be alarmist, but ransomware wreaked havoc in 2020. It may be even worse this year. The average ransom payment jumped 31% to $233,817 in the third quarter from the second quarter, according to a report from Coveware. Average ransom payment? Up to...
Posted in: Managed IT Services, Security, Solutions
January 6th, 2021 by admin
This is a news flash for all Microsoft 365 users. Microsoft 365 is not automatically protected. But it's hosted, in the 'cloud,' it must be secure, right? As organizations increasingly move data into cloud-based applications, many believe that traditional...
