ICX Services

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Strategic Technology Consulting

ICX Managed Services can be your experienced and trusted partner in identifying and delivering needed IT improvements, overseeing critical projects, and helping you build a better IT organization.

Our team of technology experts thrive on bringing innovative ideas and solutions to our clients that leverage technology while remaining true to our business principles. The solutions we recommend and implement must align critical business function and systems with the overall goals and objectives of your organization.

When advising our clients, we use a collaborative approach by leveraging the expertise or our team of technology experts and that of our trusted partner network. This process allows us to act as a more informed advocate for all technology needs related to your business.

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Network Design & Implementation

The data network is the backbone of every business, small and large. It is the pipeline of productivity that drives business success. Your staff needs to access mission-critical information by connecting to a reliable network. Users depend upon shared access to the internet, common secured storage, web-based applications, and cloud infrastructure.

Our engineers are experienced in the selection, design and implementation of many different network technologies. ICX has qualified engineers available to design enterprise caliber data networks with key deployment strategies that assist our clients in achieving optimal network performance and reliability.

Our Certified engineers will help design an infrastructure that supports your long-term goals and objectives.

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Remote Management & Monitoring

ICX Remote Monitoring & Management (ICX-RMM) Tools feature industry–leading functionality to monitor the availability and performance of IP–enabled devices, including desktops, laptops, servers, printers, copiers and other network devices such as firewalls, routers and switches.

We provide a Single Comprehensive Console to monitor all of your networks and devices as well as alerts through our Professional Service Automation Platform. Using (PSA), email and text, ICX-RMM will alert the IT team to warnings or failures that occur on your networks.

Our ICX-RMM delivers industry-leading availability, performance and capacity monitoring capabilities by giving you the power to monitor more operating systems using more industry protocols than any other solution available. Unlike other solutions that are limited to reporting only up/down status, ICX-RMM shows whether a device is normal, failed, nearing failure, improperly configured, and disconnected or in a maintenance window, or not reporting data.

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Service Desk

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working….and so on. Without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

With ICX's Service Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We're here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we've adopted a proactive approach to network monitoring and IT maintenance.

Our Service Desk is a seamless extension of our Remote Management & Monitoring Platform. So when you call to report an issue, there's a good chance we're already aware of the problem you're experiencing – and are actively working to resolve it.

Our technicians receive regular training, coaching and quality reviews to continuously sharpen their skills, and they're backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.

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Infrastructure & Compliance Assessments

Our assessment relationship begins with evaluating an organization's current state of technology, including infrastructure, line-of-business applications, IT management policies and procedures. We work to identify critical business processes, pain points and vulnerabilities, and from there we perform a threat analysis to determine business risks.

We take into consideration organizational culture, best practices, internal policies and procedures, and third-party compliance standards based on the organization's industry. This process allows us to provide a comprehensive review and perspective of the organization's state of technology and level of risk regarding data security, business continuity and compliance.

This becomes the foundational element of our relationship with our clients. From this point, we help build a Technology Road Map that aligns IT strategy and long-term business goals and objectives of the organization.

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Managed Print Services

Let ICX handle all of your printer management tasks. Our MPS Solution Architects can build a tailored Managed Print Service Solution that fits the needs of your organization. We partner with the most respected equipment providers to offer best-in-class solutions.

Our service is typically all-inclusive; all service calls, parts, maintenance, supplies, and even the printer* in one convenient cost per page. Simplify the management of your organization's document production with a single agreement that covers pages printed, maintenance, services and all consumables. A solution that eliminates capital expenditures for equipment and the ability to claim your printing costs as operating expenses for tax purposes.

When you make ICX Managed Services your trusted IT partner, you won't have to look elsewhere for a simple, flexible way to meet your specific printing needs.

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